Manulife

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go. This role will play a key part in shaping the future of Global Wealth & Asset Management Investment Operations. The incumbent will be an expert on BlackRock's Aladdin operations platform, can perform day-to-day operational functions and assist in configuring the system to meet the firm's needs. They will assist others in mastering the Aladdin system and have experience across several operational disciplines and asset classes, including equities, fixed income, derivatives, collateral management, and corporate actions. Position Responsibilities: Timely and accurate processing of trade life cycle events across all product types, including equities, fixed income, derivatives, and foreign exchange. Interact with the Accounting and Middle Office...

Are you a self-starter who loves technical challenges and looking for your next step as an Engineering Leader ??Are you passionate about building high-quality, user-friendly solutions? If so, then we want to hear from you! Manulife / John Hancock is seeking a highly skilled and experienced Full Stack Engineer with expertise in ReactJS, JavaScript, .Net/C#, and Cloud Tools (Docker, Kubernetes) to join our dynamic team. The ideal candidate will lead a team of engineers responsible for designing, developing, and maintaining complex applications. Collaboration with multi-functional teams is essential to delivering high quality, scalable and performant software solutions. Work Arrangement: Hybrid from nearest office (3 days in Office, 2 days from Home); Remote working arrangement is not available. Position Responsibilities: Develop and maintain clean, well-documented, and efficient code for both the front-end (React, HTML, CSS, JavaScript) and back-end...

Reporting to the Head of GWAM North America and Europe Communications, you'll be joining a world-class team responsible for helping to support GWAM's ambition and strategic priorities through the development and execution of clear, consistent, and compelling communications -- both internal and external -- that protects and strengthens GWAM's reputation and informs, engages, and inspires colleagues. In this role, you will work across the GWAM Comms team to lead / support project management, research, reporting and measurement, writing, and social media program management and content creation/execution to help support business-driven communications initiatives. Position Responsibilities: Project Management Coordinate timelines, stakeholders, and deliverables to ensure projects are delivered on time; support integrated communications plans (ICPs) and stretch projects as assigned. Liaise with service providers (translation, design, printing) as needed to execute...

The Business Analyst will play a key role in supporting the implementation of new technology and applications across Middle Office Investment Operations. The analyst will work closely with operations teams, technology partners, and external vendors to gather requirements, document workflows, support system integration, and drive operational readiness. The role is instrumental in ensuring a smooth transition and enabling scalable, efficient, and well‑controlled operational processes. Responsibilities: Collect, document, and manage business requirements throughout the project lifecycle Analyze current-state processes and support operations in designing future-state workflows that align with new system capabilities and target operating models. Develop and execute test strategies, test cases, and expected results to validate new workflows and system functionality; maintain clear and comprehensive documentation. Collaborate with business stakeholders to identify...

Reporting to the Head of GWAM North America and Europe Communications, your be joining a world-class team responsible for helping to support GWAM’s ambition and strategic priorities through the development and execution of clear, consistent, and compelling communications - both internal and external - that protects and strengthens GWAM’s reputation and informs, engages, and inspires colleagues. In this role, while you will have opportunities to work across GWAM, your initial areas of focus will be working closely with the Directors of communications for the Global Retirement and North America Retail business lines, with an emphasis on media relations. Position Responsibilities: Executive and Internal Communications Drive comprehensive executive communications support (emails, town halls, presentations, speeches) for senior leaders. Develop integrated communications plans and measure outcomes to ensure effectiveness. Build strategic partnerships across...

The Manulife/John Hancock AI Team is seeking a highly skilled and motivated Data Scientist with a strong focus on developing end-to-end data science models and solutions to accelerate and optimize sales and marketing efforts! In this role, you will collaborate closely with Data Scientists, BI Specialists, Sales and Marketing Leaders, and IT partners. Together, you will complete AI and Advanced Analytics initiatives that will build the future of our business. The team implements a wide range of traditional ML models as well as innovative LLM approaches. As a Data Scientist, you will lead the development and deployment of innovative ways to optimize existing and new machine learning systems, unlocking their full potential to drive maximum business value. Position Responsibilities: Develop machine learning models and applications on cloud platforms like Azure Databricks and AKS, ensuring seamless integration, scalability, and cost-effectiveness. Solve business problems by...

We are seeking a highly skilled and proactive CRM & Enablement Tools Manager to oversee the CRM product roadmap for Retail Investments, acting as the strategic bridge between Sales stakeholders and the delivery team. This individual would lead discovery, translate needs into prioritized user stories, and govern solution design to ensure the simplest scalable solutions, strong data integrity and high user adoption across the organization. The ideal candidate brings deep hands-on experience with Salesforce, thrives in a dynamic environment with competing priorities, and is naturally inquisitive-someone who looks beyond 'what' to understand the 'why.' They don't just execute tasks; they identify improvements, anticipate needs, and help elevate our overall CRM and sales enablement ecosystem. In addition, the candidate should demonstrate adaptability and a forward-thinking mindset regarding the integration of emerging AI technologies. Familiarity with the latest AI-powered...

The Digital Business Development lead is responsible for crafting, advancing, and scaling the digital advisor experience across North America Retail. This role drives the organization's shift toward a more data-driven, segmented, hyper-personalized, and technology-enabled distribution model. The leader integrates digital touchpoints, segmentation models, insights, content strategies, and workflow design to drive sales with specified advisors that we will only interact with digitally. This role is essential to driving our Retail strategy of growing the number of advisors we do business with and driving our overall sales goals. Position Responsibilities: Map, define, and optimize advisor digital engagement journeys across North America. Build digital touchpoints that strengthen advisor relationships and complement seller-led engagement. Partner with Marketing, Business intelligence, analytics, product and sales to deliver targeted and personalized advisor...

Key to John Hancock’s success is maintaining the core competency of Underwriting expertise which relies on a strategy of continual enhancements to our proprietary underwriting approaches and keeping current with medical, lifestyle and technological advances that can further advance our underwriting expertise. We are seeking an Underwriting Director with a history of making sound underwriting decisions, building strong relationships and communicating effectively to join us on our transformation journey to simplify the insurance process for our customers. This role is accountable for providing underwriting subject matter expertise, leadership and collaboration with cross-functional teams comprised of actuaries, operations specialists, data scientists, and developers. The successful candidate will demonstrate proven research and development capabilities, project execution, out-of-the-box thinking, and creative problem-solving skills. Job Responsibilities Oversee the research,...

John Hancock Retirement is redefining our US Retirement business to help customers save for retirement. The team focuses on delivering solutions that create engaging and streamlined experiences for customers using digital platforms. The Product Manager is a key component to drive our US Retirement product delivery model. The Product Manager will facilitate delivering engaging, streamlined digital experiences on our platforms. Acting as the voice of the business and customer within a SAFe agile model, this role translates strategy, vision, and OKRs into prioritized, outcome-driven work. The role contributes to the product vision and roadmap by aligning business goals with actionable results. You will own feature outcomes and support the development and launch of new product capabilities, remove roadblocks and drive delivery. The role requires strong leadership and communication, 5+ years in business/project management (SAFe PM/PO preferred), and proven product development...

The Director, Enablement Management & Strategy is a highly visible, high-impact individual contributor role reporting directly to the Head of Global Retail Distribution Enablement. This position serves as the program leader for a Distribution Transformation Program, owning roadmap governance, KPI management, achievement tracking, communications and executive reporting, while also acting as a strategic Chief of Staff to the Head of Distribution Enablement. This role is ideal for a senior enablement or program leader who brings strong executive presence, outstanding communication skills, and the ability to influence across functions. You will operate with structure, initiative, and an ownership mindset-balancing strategic leadership with hands-on execution. Position Responsibilities: Distribution Transformation Program Leadership & Governance (Approximately 70%) Own and maintain the Distribution Transformation Program master roadmap, ensuring alignment across...

The Business Analyst (BA) supporting U.S. Retirement plays a key collaborative role within the Agile delivery team, working closely with the Epic Owner and Product Manager to shape and refine requirements that drive meaningful enhancements to our retirement products and services. This role focuses on translating business needs into clear, well‑defined features and user stories, and ensuring that the team has the clarity needed to confidently execute sprint commitments. In this role, the BA gains deep exposure to U.S. Retirement operations, Agile delivery practices, and broad cross‑functional collaboration—building a strong foundation for future growth in analysis or product leadership. Position Responsibilities Work independently or with management and business units to identify business issues and develop creative solutions involving workflow procedures and/or modern technologies. Collaborate with Product Team resources to create Business Case and present to senior...

The Actuarial System Data and Reporting team is seeking a highly skilled and motivated Business Analyst to join our group. This person will partner closely with the US Reporting Steward and act as a key liaison between the US Actuarial teams and the Global Systems & Data organization to ensure our reporting needs are met. This role is responsible for managing and tracking change-management tickets and implementations, supporting prioritization discussions, and partnering with developers to assess business requirements for ongoing system enhancements. It also involves working with data tools such as SQL, QlikView, and Power BI to query the data warehouse, perform meaningful analyses, and develop solutions that strengthen Valuation processes during Quarter-End and Year-End cycles. The ideal candidate brings strong project-coordination and communication skills, a solid understanding of enterprise data structures and data-warehouse concepts, proficiency with SQL and business...

The Director, Enablement Management & Strategy is a highly visible, high-impact individual contributor role reporting directly to the Head of Global Retail Distribution Enablement. This position serves as the program leader for a Distribution Transformation Program, owning roadmap governance, KPI management, achievement tracking, communications and executive reporting, while also acting as a strategic Chief of Staff to the Head of Distribution Enablement. This role is ideal for a senior enablement or program leader who brings strong executive presence, outstanding communication skills, and the ability to influence across functions. You will operate with structure, initiative, and an ownership mindset—balancing strategic leadership with hands-on execution. Position Responsibilities Distribution Transformation Program Leadership & Governance (Approximately 70%) Own and maintain the Distribution Transformation Program master roadmap, ensuring alignment across all...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Manulife. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. The Opportunity The Head of Operations, Personal Investing is a senior executive responsible for the overall operational strategy, execution, and risk management of the firm's broker-dealer and RIA businesses. This role oversees day-to-day operations, ensures regulatory compliance, drives process efficiency, and partners with executive leadership to support sustainable growth, strong client service, and a robust control environment. The Head of Operations, Personal Investing will...

This AVP leads Retail Sales Enablement for North America. The role owns the strategy and day-to-day delivery of the tools, platforms, and adoption programs that help sales teams work smarter and engage advisors more effectively. You will partner closely with Sales, Marketing/MarTech, Technology, Data/Analytics, and Compliance to deliver a reliable CRM experience, strong selling tools (including content/engagement platforms), actionable reporting, and AI-enabled productivity improvements to create the best efficient and effective seller journey platform. Responsibilities Set the North America Retail Enablement roadmap across CRM, selling tools, content/engagement platforms, reporting/insights, and AI-enabled capabilities. Own CRM outcomes (Salesforce), including platform improvements, workflow simplification, data quality, and field adoption. Lead enablement launches and changes end-to-end: communications, training, readiness, leadership alignment, and...

This role leads the end-to-end delivery of complex, cross-functional program initiatives that advance Behavioral Insurance and adjacent business priorities. You will orchestrate delivery, and manage governance, risk, and compliance to accelerate time-to-value, improve predictability, and optimize program features. You’ll partner with Implementation Leads, Technology Operations, and Vitality Group to deliver measurable business outcomes with strong change management and stakeholder communication. Position Responsibilities Program Management and Delivery Optimization Lead the delivery of complex, high-impact initiatives from inception through delivery (planning, execution, UAT, launch, warranty) using Agile, waterfall, or hybrid methods. Coordinate cross-functional teams and manage interdependencies. Ensure readiness and quality including UAT planning/execution, change management and informing stakeholders. Monitor and improve delivery lead times and predictability, remove...

We are seeking a hands-on Digital Marketing Strategist, Manager to translate our digital transformation strategy into scalable execution. This role is part strategist, part program manager, and part marketing technologist. You’ll partner closely with the Director of Digital Marketing Strategy to operationalize targeted, personalized, data‑driven marketing across channels — turning plans into repeatable, measurable, well‑run digital programs. You will drive high‑quality project management, cross‑functional coordination, and execution excellence across personalization, automation, and multi‑channel engagement campaigns. Why This Role Matters: This role is critical to scaling our digital marketing transformation. You will turn personalization strategy into real, measurable customer engagement programs — enabling the marketing organization to operate with greater precision, efficiency, and impact. Position Responsibilities Marketing Strategy & Personalization Execution...

We are seeking a strategic and innovative Lead Product Owner to support our Underwriting team in transforming the life insurance purchase journey-from application through to policy issuance. This role serves as the voice of both the business and the customer, championing the development and delivery of advanced underwriting capabilities. The preferred candidate should excel in risk assessment for underwriting, handling medical and non-medical details with a tech emphasis. Outstanding leadership and collaboration skills are crucial to lead agile, cross-functional teams consisting of underwriters, actuaries, operations specialists, data scientists, and developers. This role requires a strategic and innovative perspective, supported by a strong background in research and development, project delivery, and creative problem-solving. The ideal candidate will be instrumental in driving impactful results aligned with key business priorities, while offering deep subject matter expertise...

About the Audit Group : Join Manulife's Audit and Advisory Services team, where we partner with management to enhance risk control and organizational resilience. We deliver insightful reports to senior management and the Board, reinforcing our commitment to excellence and accountability. Our energetic and collaborative team offers exposure to a wide range of business areas and influences business management through diverse projects. We prioritize professional development and innovation, offering opportunities like data analytics training to advance your career. About our Audit team: Join Manulife's dynamic Audit Team and play a key role in strengthening governance and risk management. You'll conduct audits of our North American Wealth and Asset Management businesses. At Manulife John Hancock, we are committed to fostering an inclusive environment -empowering our teams to thrive and deliver meaningful impact. Be a part of a team that makes a difference and helps shape the...

*Please note there are specific application instructions required to be considered for this role** At Manulife John Hancock, we believe in investing in the future – starting with you. Our US Retirement Co-op is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your mark. Our US Retirement opportunity will support our team’s growing project workload in 2026. The co-op will contribute to key projects, assist with execution and documentation, and collaborate across the team to meet deadlines and quality standards. This is a time-bound role designed to provide immediate, hands-on support during a high-demand period. Position Responsibilities: Lead annual benefit plan audit processes, including working directly with vendors, 3rd party auditors and various internal teams. Research and analyze market data, salary surveys and retirement trends in partnership with Retirement team to make recommendations...

Global Derivative Services is responsible for all back-office functions that support derivative trading enterprise-wide, including both the General Account and 3rd party funds managed by Manulife Investment Management across multiple legal entities, segments and portfolios. Position Responsibilities: Timely and accurate processing of trade life cycle events across all product types, including equities, fixed income, derivatives, and foreign exchange. Interact with the Accounting and Middle Office teams on issues pertaining to valuation and data integrity and will also need the ability to multi-task and deal with competing priorities, as this is a dynamic, fast paced environment in constant change. Establish strong working relationships with various business unit managers and traders to ensure a timely and accurate trade life cycle. Develop an understanding of the current investment operations landscape and how global financial reform impacts our firm....

Manulife/John Hancock is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go. We are seeking a motivated person to join our dynamic and growing team. This individual will play a key role in continuously improving and enhancing our business technologies. The primary purpose of this role, situated within the Sales Enablement team for John Hancock Insurance's Distribution unit, is to focus on business technology platforms including Salesforce and JHINI. The role leverages expertise to drive project success and ensures development best practices are applied. This position partners with the Technical Product Owner on tactical delivery, collaborates on UAT and training, facilitates demonstrations, ensures cross-team coordination, assists in squad resources requests and reporting, and coaches and mentors the squad. The...

Please note there are specific application instructions required to be considered for this role** At Manulife John Hancock, we believe in investing in the future – starting with you. Our US Retirement Co-op is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your mark. Our US Retirement opportunity will support our team’s growing project workload in 2026. The co-op will contribute to key projects, assist with execution and documentation, and collaborate across the team to meet deadlines and quality standards. This is a time-bound role designed to provide immediate, hands-on support during a high-demand period. Position Responsibilities Lead annual benefit plan audit processes, including working directly with vendors, 3rd party auditors and various internal teams. Research and analyze market data, salary surveys and retirement trends in partnership with Retirement team to make recommendations and...