Manulife

We’re seeking a high-impact Director of Lead Generation & Growth to design and execute a scalable lead generation strategy that drives dynamic growth for John Hancock’s insurance business. You will blend hands-on acquisition tactics with strategic partnerships, converting high-quality leads into measurable sales outcomes. This role is ideal for a commercially minded professional with deep distribution/sales experience, strong industry relationships, and a proven ability to close business. Position Responsibilities: Develop and own the end-to-end lead generation strategy (digital, partner, referral, and event channels) to accelerate insurance sales growth. Build, nurture, and expand strategic relationships across distributors, BGAs, brokerage firms, financial advisors, IMOs, banks, and strategic partners. Create partner programs and co-marketing initiatives that deliver steady pipelines of qualified prospects to enable growth within our distribution...

Summary (3–5 sentences) This is an opportunity to help shape secure, seamless customer identity experiences at Manulife by delivering capabilities across authentication, MFA, consent, and account recovery. You will contribute directly to our mission of making decisions easier and lives better by reducing friction and fraud, improving reliability, and ensuring compliance across our digital channels. Partnering with engineering, security, and compliance, you’ll translate requirements into actionable delivery and measurable outcomes using IBM Security Verify, RSA, LexisNexis, and Azure. In this role, you’ll gain hands-on experience with modern CIAM standards, cloud services, and risk orchestration while growing your product ownership and stakeholder leadership skills. Position Responsibilities Maintain and prioritize the feature-level backlog for CIAM capabilities (authentication, MFA, consent, account recovery) using IBM Security Verify and RSA. Author clear user...

We are seeking a talented individual to lead our Business Unit Security Officers (BUSOs), Business Continuity Officers, Disaster Recover officers and onboarding Managers as a key pillar in the Cybersecurity, Resilience & Governance (CRG) team. As a lead, you will help business and IT partners to recognize and manage their information risk in a dynamic business environment. You will participate in critical projects and initiatives to ensure information risk is always considered and managed appropriately. A successful lead will serve as a trusted partner and subject expert supporting his/her teams to empower and help the business protect their information assets and intellectual property. You will help implement new technologies and tools, foster consistency through common methodologies and stay fully aligned with cybersecurity, business continuity and disaster recovery and efforts. Office location: Boston - USA or Toronto - Canada (alternate) Work arrangement: 3...

The Brand Director is a senior individual contributor responsible for shaping and advancing the John Hancock brand strategy across US B2B audiences. This role operates with is responsible for developing and executing strategic initiatives to drive brand awareness, customer engagement, and business growth. The ideal candidate will have a strong background in brand management, strategic marketing, and a passion for creating impactful brand experiences. Position Responsibilities: Own and evolve the US brand strategy, ensuring alignment with enterprise standards, business objectives, and long-term brand health Act as a strategic advisor to senior leaders on brand positioning and narrative Lead the development and execution of integrated brand campaigns, providing direction to internal teams, agencies, and partners without formal authority Ensure brand consistency across all channels, platforms, and customer touchpoints while serving as a brand steward and...

Do you believe great creative work doesn’t just look good—it drives the business forward? Are you energized by shaping brand moments, inspiring top talent, and turning strategy into standout experiences across the business? If so, the Director of Creative Services role at John Hancock could be your opportunity to elevate and redefine how creativity powers our brand. The Director of Creative Services is a strategic leader responsible for defining and executing the creative direction for the John Hancock business. This role oversees a high-performing team of designers and creative professionals, driving innovative, customer-focused solutions that strengthen brand equity and deliver exceptional experiences across all channels. The person will lead creative services function—spanning account management, graphic design, video, digital and print production, and content governance—while fostering collaboration across matrixed teams and external partners. This position demands a...

The AMCS Disability Operations team is looking for an individual with a high focus on customer service to join their team as a Bilingual Work Facilitation Specialist (WFS) . They will support Group Disability operations by coordinating ergonomic assessments and return-to-work initiatives, helping claimants’ transition back to work more efficiently. You will collaborate closely with Case Managers to manage a range of cases and deliver Absence Management Consultation Services (AMCS), while maintaining consistent communication with stakeholders both virtually and in person. **This is a work-from-home opportunity in Québec. You will need to travel throughout your home province, so having a personal vehicle and a valid driver's license is necessary. Position Responsibilities: Support Group Disability profitability by accelerating timely, sustainable return-to-work outcomes for claimants. Coordinate and facilitate ergonomic assessments and return-to-work meetings...

The Head, Transaction Monitoring Strategy & Framework is a senior role responsible for designing and implementing a globally aligned TM framework for a Canada-headquartered organization operating across insurance, wealth, and asset management. This includes establishing consistent standards, embedding a risk-based approach, and leveraging technology and AI to improve detection, efficiency, and effectiveness while reducing false positives. The role requires strong leadership through influence, partnering across global teams and functions to deliver scalable, innovative solutions and drive transformation from manual, legacy processes to a modern, technology-enabled operating model. Position Responsibilities: 1. AML/CFT Compliance Oversight Provide oversight to ensure adherence to AML/CFT regulatory requirements and guidelines related to transaction monitoring and suspicious activity reporting. Maintain awareness of global reporting obligations and ensure...

Drive Life Insurance sales and overall growth at John Hancock. While driving sales in a defined territory within the United States by partnering with a John Hancock External Wholesaler that is responsible for sales in the region. John Hancock is seeking a motivated and enthusiastic candidate for the role of LifeCare Internal Wholesaler. The role is important to John Hancock’s strategy and will provide a great opportunity for the successful individuals. As an LifeCare Internal Wholesaler, you will help grow revenue within a defined territory by cultivating relationships with financial advisors and sharing the John Hancock goal of customers living Longer, Healthier and Better lives. The position offers a sales based incentive with base salary and opportunities for performance bonuses in the all in target compensation range of $110,000 to $115,000, plus benefits. Position Responsibilities: Identify, develop and maintain relationships with firms and producers that...

Are you passionate about marketing and driving profitable growth for our B2B audience(s) via a strategic events/experience platform? Do you want an opportunity to make a solid and immediate impact linked to our business results and better customer outcomes? If so, the Activation Marketing Manager role may be the right fit for you! The US life insurance’s goal of driving continued profitable growth requires building once-in-a-lifetime experiences that lay the foundation for longstanding business relationships with our highest-priority intermediaries (national account executives, firm leadership, and producers). These concierge level experiences enable our Sales and Distribution teams to engage their most important clients, building strong relationships and brand preference for John Hancock in the U.S. Reporting to the Director, Head of Activation and Vitality Marketing, this role will develop and lead a distribution activation strategy — including management of the U.S....

The Brand Director is a senior individual contributor responsible for shaping and advancing the John Hancock brand strategy across US B2B audiences. This role operates with is responsible for developing and executing strategic initiatives to drive brand awareness, customer engagement, and business growth. The ideal candidate will have a strong background in brand management, strategic marketing, and a passion for creating impactful brand experiences. Position Responsibilities: Own and evolve the US brand strategy, ensuring alignment with enterprise standards, business objectives, and long-term brand health Act as a strategic advisor to senior leaders on brand positioning and narrative Lead the development and execution of integrated brand campaigns, providing direction to internal teams, agencies, and partners without formal authority Ensure brand consistency across all channels, platforms, and customer touchpoints while serving as a brand steward and...

At Manulife, we believe in making decisions easier and lives better. We are seeking a Business Intelligence Manager who is passionate about connecting data to business outcomes, to drive business performance and improve customer experiences across our Canada segment businesses (Group Benefits, Affinity, IIC, and Bank). The ideal candidate possesses a proven track record in analytics, excels at transforming complex data into executive-ready insights, and demonstrates natural curiosity and a collaborative spirit. You bring a trusted advisor approach, combining analytical rigor and influence, to deliver a partnership that is outstanding across teams. Position Responsibilities: Business Performance & Insights Lead efforts to identify trends, anomalies, and opportunities in large datasets; ensure insights are translated into actions with stakeholders Drive operational analytics maturity (e.g., service level commitments, straight-through processing, repeat...

We are seeking a Process Transformation Consultant to play a critical role within the Group Benefits (GB) Process Transformation team, with dedicated accountability for driving large‑scale, measurable improvements across the Group Benefits Operations business. Reporting to the Manager, Process Transformation, this role is designed for an experienced transformation professional and certified Six Sigma Black Belt who can independently lead complex, cross‑functional initiatives; influence senior leaders; and deliver sustained operational results through disciplined continuous improvement practices. As a Transformation Consultant, you are a process improvement leader with strong operational instincts and a bias for action. You will own end‑to‑end improvement initiatives, from identifying performance gaps and root causes through designing, implementing, and sustaining improved ways of working. Working directly with GB Operations Managers, Directors, and the AVP, you will...

Drive Life Insurance sales and overall growth at John Hancock. While driving sales in a defined territory within the United States by partnering with a John Hancock External Wholesaler that is responsible for sales in the region. John Hancock is seeking a motivated and enthusiastic candidate for the role of LifeCare Internal Wholesaler. The role is important to John Hancock’s strategy and will provide a great opportunity for the successful individuals. As an LifeCare Internal Wholesaler, you will help grow revenue within a defined territory by cultivating relationships with financial advisors and sharing the John Hancock goal of customers living Longer, Healthier and Better lives. The position offers a sales based incentive with base salary and opportunities for performance bonuses in the all in target compensation range of $110,000 to $115,000, plus benefits. Position Responsibilities: Identify, develop and maintain relationships with firms and producers that...

At Manulife Group Benefits Operations, the AdminAdvantage team connects people, technology, and expert services to simplify benefits administration and deliver a seamless experience for our clients and their members. Our vision is to be the industry’s trusted partner for innovative benefits solutions. As a Marketing Assistant, you’ll help deliver clear, meaningful communications that support members through every stage of their benefits journey. You’ll support the creation, customization, and execution of member marketing communications for AdminAdvantage clients, ensuring members receive accurate, timely, and easy-to-understand information. This entry-level role is ideal for someone who enjoys writing, coordinating details, and working across teams to ensure members receive accurate, timely, and easy-to-understand information. Position Responsibilities: Build and customize member marketing communications for AdminAdvantage clients, supporting: New client...

Join John Hancock’s CyberDefense team to help implement Manulife’s global Logging & Monitoring Standard. You will support centralized event logging to our SIEM, ensure critical applications and security controls produce required log events, and align event data to security use cases. The role focuses on reviewing logging compliance surveys from application teams, assisting with log onboarding, validating event content, and identifying opportunities to automate existing processes. You will partner with Application, Platform, and Asset Owners to onboard and validate log events, enabling effective detection and response and cross-team collaboration. Position responsibilities Support application and platform teams in identifying security relevant events, defining event criticality, and ensuring required event details are captured Assist with onboarding application and infrastructure logs into the centralized SIEM platform Guide teams on log configuration...

Join John Hancock’s CyberDefense team to help implement Manulife’s global Logging & Monitoring Standard. You will support centralized event logging to our SIEM, ensure critical applications and security controls produce required log events, and align event data to security use cases. The role focuses on reviewing logging compliance surveys from application teams, assisting with log onboarding, validating event content, and identifying opportunities to automate existing processes. You will partner with Application, Platform, and Asset Owners to onboard and validate log events, enabling effective detection and response and cross-team collaboration. Position responsibilities Support application and platform teams in identifying security relevant events, defining event criticality, and ensuring required event details are captured Assist with onboarding application and infrastructure logs into the centralized SIEM platform Guide teams on log configuration...

This role is an exciting opportunity for someone in their career to gain hands-on experience while contributing to work that supports our broader mission. As part of the team, you’ll learn how real-world projects come together, build foundational skills, and collaborate with experienced professionals who are invested in your growth. You’ll have the chance to explore modern tools, take on meaningful responsibilities, and see the impact of your work firsthand. This role is designed to help you grow from learning the basics to confidently owning work that moves the organization forward—all while building a strong career foundation. Office locations: Boston - USA or Toronto - Canada Work arrangement: Hybrid only (3 days in office, 2 days from Home); Remote working option is not available. Position Responsibilities Own and deliver key outcomes aligned to team and organizational priorities. Collaborate with cross-functional partners to plan, execute, and...

This role is an exciting opportunity for someone in their career to gain hands-on experience while contributing to work that supports our broader mission. As part of the team, you’ll learn how real-world projects come together, build foundational skills, and collaborate with experienced professionals who are invested in your growth. You’ll have the chance to explore modern tools, take on meaningful responsibilities, and see the impact of your work firsthand. This role is designed to help you grow from learning the basics to confidently owning work that moves the organization forward—all while building a strong career foundation. Office locations: Boston - USA or Toronto - Canada Work arrangement: Hybrid only (3 days in office, 2 days from Home); Remote working option is not available. Position Responsibilities Own and deliver key outcomes aligned to team and organizational priorities. Collaborate with cross-functional partners to plan, execute, and...

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go. The LifeCare Specialist , will work closely with the external and internal sales organization of John Hancock to execute on the distribution and sales strategy for the LifeCare product placement and sales across the John Hancock customer base. This will be accomplished by being active and engaged with existing key relationships and building on new customers that are brought into the John Hancock distribution model. Critical components of this role will include effective and clear communication specific to the LifeCare product / process, while aligning the sales strategy of our customers to the John Hancock LifeCare sales strategy and identifying opportunities for partnership with our BGA and Producer customers to drive sales volume and growth. A thorough...

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go. The LifeCare Specialist , will work closely with the external and internal sales organization of John Hancock to execute on the distribution and sales strategy for the LifeCare product placement and sales across the John Hancock customer base. This will be accomplished by being active and engaged with existing key relationships and building on new customers that are brought into the John Hancock distribution model. Critical components of this role will include effective and clear communication specific to the LifeCare product / process, while aligning the sales strategy of our customers to the John Hancock LifeCare sales strategy and identifying opportunities for partnership with our BGA and Producer customers to drive sales volume and growth. A thorough...

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go. The LifeCare Specialist , will work closely with the external and internal sales organization of John Hancock to execute on the distribution and sales strategy for the LifeCare product placement and sales across the John Hancock customer base. This will be accomplished by being active and engaged with existing key relationships and building on new customers that are brought into the John Hancock distribution model. Critical components of this role will include effective and clear communication specific to the LifeCare product / process, while aligning the sales strategy of our customers to the John Hancock LifeCare sales strategy and identifying opportunities for partnership with our BGA and Producer customers to drive sales volume and growth. A thorough...

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go. The LifeCare Specialist , will work closely with the external and internal sales organization of John Hancock to execute on the distribution and sales strategy for the LifeCare product placement and sales across the John Hancock customer base. This will be accomplished by being active and engaged with existing key relationships and building on new customers that are brought into the John Hancock distribution model. Critical components of this role will include effective and clear communication specific to the LifeCare product / process, while aligning the sales strategy of our customers to the John Hancock LifeCare sales strategy and identifying opportunities for partnership with our BGA and Producer customers to drive sales volume and growth. A thorough...

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go. The LifeCare Specialist , will work closely with the external and internal sales organization of John Hancock to execute on the distribution and sales strategy for the LifeCare product placement and sales across the John Hancock customer base. This will be accomplished by being active and engaged with existing key relationships and building on new customers that are brought into the John Hancock distribution model. Critical components of this role will include effective and clear communication specific to the LifeCare product / process, while aligning the sales strategy of our customers to the John Hancock LifeCare sales strategy and identifying opportunities for partnership with our BGA and Producer customers to drive sales volume and growth. A thorough...

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go. The LifeCare Specialist , will work closely with the external and internal sales organization of John Hancock to execute on the distribution and sales strategy for the LifeCare product placement and sales across the John Hancock customer base. This will be accomplished by being active and engaged with existing key relationships and building on new customers that are brought into the John Hancock distribution model. Critical components of this role will include effective and clear communication specific to the LifeCare product / process, while aligning the sales strategy of our customers to the John Hancock LifeCare sales strategy and identifying opportunities for partnership with our BGA and Producer customers to drive sales volume and growth. A thorough...