Full time
Focus Financial Partners
St. Louis, MO, USA
Position Summary Focus is seeking a strategic, hands-on Senior Manager of IT Service Desk to lead the global end-user support function. This role oversees all frontline support operations—including Service Desk (L1/L1.5/L2), onsite support, new hire onboarding, executive support, and all intake channels (chat, portal, phone, email, walkup). The ideal candidate is a modern IT leader with a strong customer‑centric mindset. You will drive service‑delivery excellence, standardize processes, strengthen operational performance, and continuously elevate the employee experience across the organization. This role is located in St. Louis, MO. Primary Responsibilities Leadership & Workforce Management Lead and develop distributed onshore and offshore service desk teams Manage vendor and partner relationships Establish workforce models, training, and succession planning Define and execute the enterprise Service Desk strategy aligned to business outcomes, user experience,...

