Hermès Paris

The Team: The Planning and Allocation team supports Hermès of Paris business by managing the process of sales forecasting, open to buy (OTB), oversee auto replenishment, inventory management, reporting and analysis. The Allocation team develops strategies and sets clear directions to maximize business performance. The Opportunity: We are seeking an experienced and detail-oriented Inventory Planner to join our Planning and Allocation team. In this role, you will manage the strategic distribution of products while ensuring optimal stock levels are aligned with customer demand. You will lead allocation processes with a data-driven approach and collaborate cross-functionally to support sales and inventory goals. About the Role: Allocation Planning & Execution Manage product allocation across boutiques and channels per distribution guidelines. Build and maintain pre- and in-season allocation plans covering initial sends, replenishment, auto-replenishment,...

The Team: The Hermès Manhasset Boutique will open in October 2026 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Managing Vice President - New York Region and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The Opportunity: The Managing Director is responsible for successfully running all aspects of the business including building sales, identifying opportunities, client development and service, coaching and counseling of staff, operational controls, etc. About the Role: Oversees management team and ensures that they are well informed, trained and aligned in approach Provides strategy for team motivation, orchestrates change as needed, drives results through excellent people management Maintains at all times high morale and drive to achieve results Provides timely, thoughtful and...

The Team The Client Relations Center (CRC), an essential part of the eCommerce team, plays a vital role in supporting all aspects of the Hermes.com business while ensuring a seamless omnichannel experience. As the voice of the Maison, we provide expert assistance for client inquiries via phone, email, and live chat, working closely with US boutiques to deliver thoughtful, knowledgeable, and high-touch service. The Opportunity: As a CRC Supervisor, you will play a critical role in leading and developing our front-line ambassadors. You will oversee daily operations, support service excellence, and act as a key partner in building a high-performance, client-first culture. You will serve as a third point of escalation for complex cases, a quality ambassador, and a mentor who helps shape the team through coaching, performance development, and process enhancement. You will be responsible for guiding a team of coordinators to ensure a seamless omnichannel client experience....

The Team: The Sales team supports Hermès of Paris US business by managing and coordinating all operations from stores, ecommerce, operations and VM; as well as closely working with all other parties: merchandising, projects renovation or minor works, Communication, Finance, HR. The Sales team develops strategies and sets clear direction to maximize business performance. The Opportunity: Provide high-level administrative, operational, and analytical support to the EVP and Retail leadership team. This role is responsible for executive calendar management, international travel coordination, event planning, reporting, budget follow-up, and cross-functional project support. The ideal candidate is highly organized, detail-oriented, proactive, and able to manage multiple priorities in a fast-paced luxury retail environment. About the Role: Executive & Administrative Support: Manage complex calendars and coordinate recurring meetings for the EVP, including budget...

The Team: The Hermes.com team oversees all content and aspects of the eCommerce business. The eCommerce Operations team monitors, analyzes, and partners with multiple stakeholders to optimize the digital platform. The Opportunity: The eCommerce Operations Manager – Project Management will work closely with internal business partners to improve the workflow and drive operational successes based on the established strategy and in support of the department’s ongoing business objectives. This role must maintain knowledge of leading practices for SAP, order management systems, and fulfillment applications. This position requires proactively recommending changes and assisting in implementing new procedures and processes for data flow to the OMS, inventory reconciliation within the OMS facilitated by SAP, client services functions, and retail initiatives through omnichannel. The ideal candidate is a business-minded individual with a strong understanding of IT infrastructure and...

The Team: The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Shipping & Receiving Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The Opportunity: The Inventory Control Specialist is responsible for the management of the store inventory. The primary duties include receiving packages, merchandise in to the store inventory accurately and efficiently on the day in which it arrives, ticketing merchandise and generating packing and shipping transfer and RTV of merchandise to other locations efficiently and accurately. All records associated with receiving and shopping merchandise will be neatly and accurately maintained in filing systems. The Inventory Control Specialist is responsible for the processing, recording and following up...

The Team: The Communications department is responsible for strategic deployment of Press & Influencer Relations, Special Events and Advertising across all media channels to support the growth of awareness for Hermès in the US. Our mission is to share the rich story of Hermès, highlighting the value of creativity, commitment to quality and signature craftmanship model. The Opportunity: As the Manager of Special Events, you will be responsible for producing and budgeting medium scale event activity, including institutional communication events, new store openings, brand heritage events, exhibitions, retail animations, press events, client engagement events and flagship programming. You will also assist with larger scale image events as needed. You will work closely with the Senior Manager of Special Events to ensure all your delegated event activity is carried out in adherence to business goals and objectives, strategic initiatives, and Hermès quality standards. You...

The Team: The Hermès Waikiki Boutique opened in 1989 and focuses on providing extraordinary service to clients as a part of the Pacific West Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast paced, luxury environment. The Opportunity: The Cashier provides clerical support for front of house operations in the Hermès boutique. The Cashier is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after sales services when needed. Partners with management team on POS decisions. The Cashier is responsible for supporting all cashiering and POS activities based on the specific needs and providing the most memorable customer journey during the final boutique experience. All other duties as assigned by the supervisor....

The Team: The Hermès Boston Boutique will open in 1988 and will focus on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The Opportunity: The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Hermès boutique. The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after sales services when needed. Partners with management team on POS decisions. All other duties as assigned by the supervisor. About the Role: Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening...

The Team: The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Senior Floor Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast paced, luxury environment. The Opportunity: The Floor Director supports the location with consistent team leadership, floor presence, and hands on Métier management with balanced attention to all teams and floors. This position is responsible for achievement of Floor Group Métier Sales volume, and Selling Team total goaled volume. Responsible for preparation, participation and attendance at Podium buy bi-annually. About the Role: Floor Ambassador – Day to day supervision, coaching, mentoring, and training of selling team, leading by example and ensuring excellent client service. Consistent floor presence and partner to other...