Front Desk Agent

Overview
Are you passionate about creating welcoming environments and delivering exceptional guest experiences? We are seeking a dynamic and energetic Front Desk Agent to be the first point of contact for our guests. In this vital role, you will serve as the face of our hotel, ensuring every visitor feels valued, comfortable, and well-attended to from check-in to check-out. Your enthusiasm and professionalism will set the tone for an outstanding stay, making each guest’s experience memorable and positive. This paid position offers an exciting opportunity to showcase your hospitality skills in a vibrant, fast-paced environment where your proactive attitude and attention to detail truly shine.

Location: Tru by Hilton
Position Type: Full-Time / Part-Time
Schedule: Flexible, includes weekends and holidays

About the Role:
We are seeking an energetic, friendly, and reliable Front Desk Agent to join our team. This position plays a vital role in creating a welcoming experience for guests by providing exceptional customer service from check-in to check-out.

Key Responsibilities:

• Greet and assist guests in a warm, professional manner
• Handle check-ins, check-outs, and reservations
• Answer phones and respond to guest inquiries
• Process payments and verify billing accuracy
• Maintain lobby cleanliness and uphold Tru brand standards
• Communicate effectively with housekeeping and management
• Resolve guest concerns promptly and professionally

Qualifications:

• Previous hotel or customer service experience preferred
• Experience with Hilton PEP system is strongly preferred
• Strong communication and multitasking skills
• Comfortable using computers and hotel PMS systems
• Positive attitude and team-oriented mindset
• Ability to work independently and remain calm under pressure

Benefits:

• Competitive pay
• Medical, Dental, and Vision insurance
• Employee hotel discounts
• Opportunities for career growth
• Supportive team environment

How to Apply:
Please submit your resume to CHSPS_GM@hilton.com or apply in person at the front desk.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person