Operations Manager (Must have Commercial Driving License))

Position: Operations Manager – Transportation / Motorcoach Services

Location: Santa Fe, NM (with travel to Rio Rancho, NM 2–4 times/month)

Employment Type: Full-Time | On-Site

Position Summary:

We are seeking an experienced Operations Manager to lead and oversee transportation operations across our Santa Fe and Rio Rancho locations. This position is responsible for managing motorcoach operators, fleet scheduling, customer service delivery, and ensuring compliance with all FMCSA and DOT regulations. The ideal candidate will be a hands-on leader with a Commercial Driver’s License (Passenger Endorsement) and proven experience managing fleet dispatch, route efficiency, and driver performance.

Key Responsibilities:

• Oversee daily transportation operations, ensuring on-time performance and safety compliance.
• Manage driver scheduling, dispatch coordination, and vehicle assignments.
• Supervise and support motorcoach operators, providing guidance and performance feedback.
• Ensure adherence to FMCSA, DOT, and company safety standards.
• Collaborate with the Location Manager and HR to maintain adequate staffing levels.
• Investigate and resolve customer complaints and service issues; recognize exceptional employee performance.
• Partner with the Safety & Training team to monitor incidents, accidents, and compliance metrics.
• Maintain detailed operational reports, performance metrics, and safety documentation.
• Perform driving duties as needed to support operations.

Qualifications:

• Commercial Driver’s License (CDL) with Passenger Endorsement – Required.
• 3+ years of experience in fleet dispatch and motorcoach operations.
• 5+ years of operations or transportation management experience preferred.
• Strong understanding of FMCSA and DOT rules and regulations.
• Excellent communication, leadership, and organizational skills.
• Proficient in Microsoft Office Suite and fleet management software.
• Must pass pre-employment drug screen and background check.

What We Offer:

• Competitive base salary + performance bonuses.
• Monday–Friday schedule (weekends off).
• Home daily – no overnight or over-the-road travel.
• Paid time off from day one.
• Comprehensive benefits: medical, dental, vision, life insurance, and disability.
• 401(k) with 4% company match (immediate vesting).
• Employee Assistance Program and pet insurance.

For more details or to apply, please reach out:

Catherine Jones

Lead Recruiter with Techgene
Catherine.j@techgene.com

469-639-0086 ext. 343

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• fleet Dispatch: 3 years (Required)
• Motor coach: 3 years (Required)

License/Certification:

• Commercial Driver License with passenger (Required)
• FMCSA (Required)

Work Location: In person