Manager of Site Based Mentoring

The Manager of Site-Based Mentoring leads two signature programs at Big Brothers Big Sisters Twin Cities: In-School Mentoring, where mentors are matched with students at their school, and Beyond School Walls, where students are matched with mentors at corporate partner sites. This role provides strategic, innovative leadership to grow and strengthen site-based mentoring, overseeing both models to ensure high-quality experiences that foster belonging, growth, and connection for youth and volunteer mentors. The Manager brings creativity, critical thinking, and a solutions-focused approach to program development, navigating complexity, ambiguity, and adapting as programs evolve.

This hands-on, people-focused leader motivates and develops high-performing teams, strengthens operations and team systems, and ensures consistent, high-quality mentoring experiences across all sites. The Manager supervises a mix of full- and part-time staff and provides functional supervision to select team members from other departments. As the program evolves, the Manager will adjust supervisory approaches, strengthen team systems, and proactively support staff through change and growth.

The role also builds and maintains strategic partnerships with schools and community and corporate organizations, including managing agreements, coordinating logistics, and ensuring that goals align with BBBSTC’s mission, youth outcomes, Theory of Action, and Big Brothers Big Sisters of America (BBBSA) best practices.

Job Details

Start Date: As soon as possible.

Location: Hybrid, with in-office requirement in Minneapolis, MN.

Hiring Salary Range: $52,000-62,000. Starting salary will depend on your skills and demonstrated readiness for the role.

Hours/Day: Monday-Friday, 40+ hours a week – including evenings, and weekends when necessary.

Job Type: Full-time, Exempt.

Supervisor: Senior Director of Program Operations.

Essential Job Functions

Team Leadership and Supervision

• Effectively perform all supervisory functions of hiring, coaching, training, disciplining, and terminating, according to BBBSTC policies.
• Hold staff accountable to achieve individual and team goals while complying with agency policies and national standards of practice.
• Ensure effective performance management through monthly one-on-ones, quality assurance checks, field observations, and performance evaluations.
• Implement action plans and disciplinary procedures with employees as needed.
• Lead staff onboarding and training in best practices around customer service, documentation, and confidentiality.
• Ensure staff maintain high proficiency in child safety and risk management protocols.
• Provide effective feedback, problem-solving, and conflict resolution through case consultations.
• Foster a team culture that promotes collaboration, professionalism, and critical thinking.
• Coordinate with other program teams for smooth participant transitions and consistent service delivery.

Oversee Team Program Operations

• Lead the day-to-day operations of the Site-Based Mentoring program (In-School and Beyond School Walls) to ensure efficient and high-quality programming.
• Identify areas for program improvement and innovation, using data and staff feedback to refine systems, processes, and partnerships.
• Develop and execute strategies to ensure high-quality mentoring experiences. This includes overseeing the curriculum, session models for in-school mentoring, and standards to ensure they meet our agency's goals and national best practices.
• Track and analyze program metrics and data to drive decision-making, continuous improvement, and identify areas for growth and innovation.
• Develop and strengthen partnerships with schools, community groups, and corporate partners, ensuring effective agreements and accountability.
• Support effective communication and coordination between internal teams, schools, and corporate partners to ensure smooth operations and exceptional participant experiences.
• Address participant concerns in a timely and constructive manner.
• Support grant reporting and complete other duties as assigned.

Partnership Development and Relationship Management

• Cultivate and maintain strong, strategic relationships with schools, corporate partners, and community organizations that host or support Site-Based Mentoring programs.
• Serve as the primary liaison for partner organizations, ensuring alignment of goals, expectations, and shared accountability for program success.
• Lead contract and Memorandum of Understanding (MOU) development, tracking deliverables and ensuring compliance with partnership agreements.
• Collaborate with school and corporate site leaders to coordinate program logistics, scheduling, and communication to ensure smooth and effective implementation.
• Identify and pursue new partnership opportunities that align with BBBSTC’s mission and expand access to high-quality mentoring experiences for youth.
• Represent BBBSTC in partner meetings, community events, and professional networks to strengthen visibility and partnership sustainability.
• Work closely with internal teams, including Development, Communications, and Programs, to align partnership engagement with broader agency goals.

Contribute to the mission and success of the agency

• Adopt strengths-based perspectives when discussing specific groups or contexts, particularly those historically marginalized.
• Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
• Stay informed about community needs, resources, and networks.
• Collaborate with others to achieve goals outlined in the annual business plan.
• Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization.
• Represent BBBS well in the broader community.
• Assist in agency-wide events and initiatives including recruitment, fundraising, event management, and community outreach.

Qualifications

Education and Experience

• Bachelor’s degree in Education, Youth Development, Human Services, Social Work, or a related field required.
• Minimum of 5 years of professional experience in program management, education, youth development, or mentoring.
• At least 2 years of supervisory experience, with demonstrated success in leading teams and fostering a positive, accountable culture.
• Experience managing partnerships with schools, corporations, or community organizations.
• Experience designing or implementing structured youth programs and applying research-based or evidence-informed practices.
• Familiarity with Salesforce a plus.

Knowledge, Skills and Abilities

• Deep understanding of youth development, mentoring best practices, and positive relationship-building principles.
• Strong knowledge of school systems—including structure, culture, and operational processes—to effectively collaborate with educators and administrators.
• Demonstrated ability to build and maintain strategic partnerships with schools, corporations, and community organizations.
• Skilled in supervision, coaching, and team development with a focus on performance, accountability, and professional growth.
• Excellent organizational and project management skills; able to prioritize and manage multiple programs, partners, and deadlines simultaneously.
• Culturally responsive and equity-minded, with a demonstrated ability to work effectively with individuals from diverse backgrounds.
• Ability to work flexible hours, including evenings and occasional weekends, to support program and partner needs.
• Strategic thinker with the ability to assess complex situations, identify opportunities, and implement innovative solutions.
• Skilled at navigating ambiguity and bringing structure to evolving programs.
• Strong relationship-builder and collaborator, able to cultivate and maintain productive partnerships across diverse communities and organizations.
• Excellent interpersonal, communication, and coaching skills, with the ability to motivate, mentor, and develop staff.
• Valid driver’s license and reliable transportation.

Physical Requirements

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines and filing cabinets. This role must be able to remain in a stationary position 50% of the time.

About BBBSTC

Big Brothers Big Sisters Twin Cities is the largest and oldest youth mentoring organization in the greater Twin Cities serving Hennepin, Ramsey, Anoka and parts of Dakota and Washington counties. Each year, we match up to 2,600 youth (Littles) and their families with caring adults (Bigs) who volunteer as youth mentors.

We know all youth benefit from having another caring adult in their life as they experience life's opportunities and challenges. Together with our community, we want every young person to have a mentor, be affirmed in who they are, and explore who they want to be.

• Mission: Create and support mentoring relationships that ignite the power and promise of youth.
• Values: Relationships, Belonging, Youth-Centered, Continuous Learning & Improvement.

Benefits

We care deeply about our employees and know holistic support is essential for our staff to carry out the BBBS mission. Our generous employment package includes medical, dental, vision and pet insurance, employer-paid short & long-term disability insurance, and life insurance, Health Savings Account (HSA) or Flexible Spending Account (FSA), paid time off accrual & 13 Paid Holidays, and 403(b) retirement plans with employer match.

We recognize the need for flexible scheduling and remote work. Employees are able to work with their supervisors to identify a schedule that works best for both them and the agency.

Workplace Culture

BBBSTC is a mission-centered, inclusive workplace that strives to create a space where our 60+ employee's unique talents, learning styles and lived experiences are valued. We pride ourselves on our flexible scheduling and hybrid workspace. Creating an engaging work environment is an essential part of our culture. We uphold this commitment through staff surveys, stay interviews, professional development, and program trainings. In addition, we hold monthly all staff meetings and gatherings, and provide the opportunity to join affinity groups (BIPOC, LGBTQIA+, Mental Health, and White Bodied Accountability), and agency committees (Values in Action, Engagement & Connection, and Building & Safety).

Our Hiring Process

Our People & Culture team is committed to a person-first centered approach to our hiring process. We believe in a respectful experience for all parties involved and are committed to taking an inclusive and transparent approach. Candidates can apply online via this link: BBBS Careers. Include a cover letter and resume. For all positions, our hiring process includes a Zoom screen and in-person panel interviews, reference and background checks for final candidates. All staff are required to be fingerprinted through the Bureau of Criminal Apprehension (BCA) within the first week of employment.

Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at careers@bigstwincities.org. At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.

P.S. Please take the necessary steps to allow and list the BBBSTC (@bigstwincities.org) and Paylocity (@paylocity.com) domains so that you receive all emails related to your application process. Also, please make sure to check your spam folder as emails from BBBSTC and/or Paylocity can be marked as spam.