Senior Customer Service Representative (In-Person | Hybrid Eligible After 90 Days)

Location: In-Person (Hybrid eligibility after 90 days of strong performance)
Company: Micah Abigail LLC
Schedule: Full-Time | Fast-paced office environment

Micah Abigail LLC is seeking an experienced, dependable, and confident Senior Customer Service Representative to join our in-office team. This role is ideal for a seasoned professional who excels in customer communication, handles complex situations with professionalism, and values being part of a collaborative, high-standards team.

This position is in-person to start. A hybrid schedule may be considered after 90 days based on performance, reliability, and business needs.

Key Responsibilities

• Deliver exceptional customer service and ensure a consistently positive client experience
• Manage high-volume inbound and outbound phone calls with confidence and professionalism
• Assist clients in understanding their credit scores and credit repair progress
• Handle escalated concerns, complaints, and cancellation requests with empathy and efficiency
• Accurately document all interactions and updates in the CRM
• Maintain a calm, solution-focused approach during difficult conversations
• Support team standards and contribute to process improvements as a senior team member

Requirements

• 3+ years of customer service experience (call center or in-office environment preferred)
• Background in credit repair, finance, mortgage, banking, or related industries is a strong plus
• Excellent verbal and written communication skills
• Strong computer skills and ability to learn new systems quickly
• High attention to detail and strong organizational skills
• Professional demeanor, reliability, and accountability in an in-person office setting
• Ability to thrive in a fast-paced, phone-heavy role

Compensation

Pay Range: $20-$25 per hour, depending on experience and qualifications

• Competitive and based on senior-level expertise
• Growth opportunities available for strong performers

How to Apply

Due to the high volume of applicants, only candidates who submit a short paragraph explaining why they would be a strong fit for this role will be considered.

Please send your resume and paragraph to:
careers@micahabigailcs.com

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer retention: 1 year (Required)
• Customer support: 2 years (Required)

Work Location: In person