Customer Relations Coordinator II

Customer Relations Coordinator II

Job Group

Professional & Scientific

Required Minimum Qualifications

High School diploma or equivalent and 2 years of related experience

Preferred Qualifications

Experience working in a print shop, digital printing center, or production-based service environment

Experience using order-entry, estimating, or print-management systems

Experience working in a higher education or similar large organizational setting

Experience serving as a functional lead, including training, delegating tasks, or supporting workflow

Experience providing customer service in a fast-paced service environment

Job Description

Iowa State University is seeking a Customer Relations Coordinator II to join Printing Services, a campus-wide provider of digital printing, quick-turn production, and customer support. While this position will provide support to 2 campus locations, the Printing & Publications Building and the Student Innovation Center Quick Print Center

Your primary responsibility as a Customer Relations Coordinator II is to oversee the day-to-day operations and service delivery at the Quick Print Center. In addition to guiding customers through their print projects, coordinating order details, and ensuring smooth production workflows, this role will also supervise a small team of employees, providing direction, support, and training to ensure efficient and high-quality service at the Quick Print Center.

If you enjoy helping people, organizing project information, learning new technology and production processes, and working in a fast-paced environment with steady variety, this role offers the perfect mix of customer service, print coordination, and hands-on support.

What You’ll Do

• Assist customers by greeting walk-ins, responding to calls and emails, and helping them select the best print solutions
• Guide project planning by explaining timelines, pricing, materials, and production capabilities
• Manage order details by entering accurate job specifications, preparing estimates, and tracking projects through production
• Coordinate timelines with internal production teams and external providers to ensure high-quality, on-time delivery
• Support production work by assisting with print and finishing tasks and verifying completed jobs for accuracy
• Maintain daily operations by monitoring supplies, organizing work areas, and reporting equipment service needs
• As a Working Supervisor, you will oversee staff and student workers by managing schedules, delegating tasks, and providing on-the-job training. Your leadership will ensure efficient operations and high-quality service at the Quick Print Center.
  
  

Printing Services is an award-winning operation that supports departments, students, faculty, and staff across the entire university. The team is recognized for quality, reliability, and outstanding customer satisfaction, earning high marks in recent campus surveys and consistently delivering print solutions that support teaching, research, outreach, and campus events.

You’ll be part of a team that values craftsmanship, service, and innovation — and your work will make a visible impact on campus every day.

Learn More About Us

Explore our services, awards, and campus impact here:

https://www.print.iastate.edu/

What You’ll Get

• Medical, dental, and vision insurance beginning on your first day (with timely enrollment)
• Competitive retirement plan with strong university contributions
• Paid vacation, sick leave, and holiday pay — enjoy university holidays off
• A consistent daytime schedule that supports healthy work–life balance
• Opportunities to learn digital printing equipment, workflow systems, estimating tools, and production processes
• A supportive, collaborative environment that values accuracy, customer service, communication, and continuous improvement
  
  

• Provides product information, recommendations, and suggestions to meet customer needs.
• Explains policies, procedures, and offerings to customers.
• Fulfills customer requests, invoices, billing, orders, etc.
• Resolves customer issues.
• Coordinates special projects.
• Maintains and builds customer relationships.
• Assists with marketing, promotions, and sales.
  
  

• Career-level position demonstrating proficiency and knowledge of related competencies
• Works under direct to general supervision and may receive guidance on more complex assignments
• Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature
• Applies thorough knowledge to respond to inquiries and requests
• Able to resolve most problems and issues and respond to requests without escalation
• Provides guidance to students
• May provide supervision to one to two other staff or lead a small work team
  
  

Regular

Number Of Months Employed Per Year

12 Month Work Period

Time Type

Full time

Pay Grade

PS804

Application Instructions

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

• Resume
• Cover Letter
  
  

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
  
  

December 11, 2025

Posting Close Date

December 21, 2025

Job Requisition Number

R18284