Client Services Representative

Client Services Representative

Pay Rate: $19/hour-$22/hour, based on experience

Hours: Full Time, flexible to working between the hours of 8am-5pm, Monday-Friday

Length: Temporary to Hire

Location: Green Bay, WI (on-site)

Requirements

• 2+ years account management, sales support or project assistant experience
• Associate Degree in Business or Communication is a plus
• Strong project coordination and communication skills
• Able to diagnose problems and present solutions
• Highly self-motivated and directed, work independently as well as with a team
• Excellent attention to detail is key in this role
• Postal industry or variable print knowledge is a plus
• Very tech savvy to learn new software, Intermediate proficiency in Word, Excel and Outlook
  
  

• Process customer orders and document job requirements electronically
• Communicate project to all departments regarding projects and statuses
• Review and complete quality check on projects
• Prepare shipping documents
• Present different print and mail options to customers to help minimize cost and increase printing efficiency
• Educate customers on how the print process operates and direct them to the person that is able to assist them
• Resolve service problems by clarifying the customer’s complaint, working with the development and production team to determine the cause and resolve the issue with the customer
• Manage a large amount of incoming e-mails
• Assist new customers by taking customer information and determine their needs
• Ensure all documents is accurate and thorough for audit purposes
  
  

• Health, Dental, Vision, Short Term disability, IRA with up to 3% match, PTO, vacation, paid holidays, company paid long term disability, company paid life