Help Desk, Office Assistant - Campus Services

Summary

Service Desk (Office Assistant) assist the full-time Service Desk staff in the daily operation of the Service Desk. The Service Desk Office Assistant works under the supervision of the Process Control Manager and performs a variety of clerical tasks, general operational services for Campus Operations staff, technicians, contractors, faculty, students, visitors, and a variety of other tasks. Service Desk Office Assistants may be asked to work a block of hours to accommodate the coverage needs of the Service Desk.

Career Readiness Competencies:

• Communication
• Professionalism
• Teamwork

Essential Functions

• Reception & Communication: Serve as Service Desk receptionist, greet contractors, staff, and visitors, answer phone calls (land/cell), screen calls, take detailed messages, review emails, and respond to general questions regarding Campus Operations
• Work Order Management: Distribute and log key requests, assign work orders in TMA, and report problems or repair requests related to contractors, equipment, parts, and materials
• Documentation: Complete Help Desk Log daily for each shift, maintain and update key paper records and paperwork, and log all work, tasks, assignments, and projects in Service Desk Log on SharePoint
• Emergency Preparedness: Know and understand campus emergency systems, procedures, and policies; understand elevation system and when to contact a supervisor
• Facility Maintenance: Perform general clerical, safety, and operational tasks while maintaining a clean working environment visible to the public at all times
• Administrative: Attend scheduled Help Desk meetings and perform other related duties as assigned by Help Desk associates

Minimum Qualifications

• Able to stand, walk, bend, stoop, kneel, reach, lift, push and carry up to 50 lbs
• Willing and able to follow directions and work independently
• Maintain valid driver's license and be insurable by BGSU
• Familiar with MS Office programs, including Word, Access, Excel, and PowerPoint
• Must be attentive to detail and accuracy
• Basic understanding of business office operations and customer service expectations

Additional Information

• Applicants need to work over the summer. Start date is March 2nd, 2026.

Bowling Green State University is an Equal Opportunity Educator and Employer. We are committed to ensuring an equal employment opportunity for all applicants and encourage applications from all regardless of sex, race, veteran-status, disability, age, gender identity, genetic information, religion, or sexual orientation. EEOC Know Your Rights Poster: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421 or email ohr@bgsu.edu.

BGSU is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents