Managing Director Express Scripts and EnGuide Pharmacies

Position Overview
The Managing Director of Express Scripts and EnGuide Pharmacies will lead enterprise-wide strategy, innovation, and execution across two of Evernorth’s most critical pharmacy platforms. This role is pivotal in driving sustained profitable growth, optimizing client and member experience, and delivering differentiated value across payer, patient, prescriber, and pharma channels. The leader will oversee strategic planning, go-to-market execution, and cross-functional alignment across both pharmacies, ensuring seamless integration and operational excellence.

Key Responsibilities

• Lead the strategic direction and execution for Express Scripts and EnGuide Pharmacies, aligning with Evernorth’s broader pharmacy and care delivery goals. Develop and communicate a compelling vision that inspires teams and stakeholders across the enterprise.

• Drive market differentiation through innovative pharmacy solutions, including digital engagement, supply chain optimization, and integrated care models. Identify and capitalize on emerging trends in consumer-driven pharmacy, virtual care, and specialty services.

• Lead the development and execution of targeted marketing campaigns designed to capture strategic market share by influencing patient and physician choice and aligning incentives across clients, ensuring measurable enterprise impact and growth.

• Provide strategic leadership with Finance and Analytics partners to design, deploy, and continuously evolve flexible enterprise value models that anticipate and respond to a dynamic pharmacy landscape, ensuring alignment with the growth objectives of The Cigna Group and Evernorth.

• Build and sustain strong relationships across matrixed teams including Product, Operations, Clinical, Technology, Analytics, and Commercial. Influence senior leaders (MDs, VPs, GMs, SVPs) to align priorities and resolve conflicts.

• Serves as enterprise voice with key clients, coalitions, health systems, and government entities. Shape and execute multi-year strategies tailored to diverse market segments including Employer, Public Sector, Federal, DOD, and strategic partners like Centene and Prime.

• Build and develop high-performing, agile teams. Foster a culture of innovation, accountability, and continuous improvement. Partner with HR to drive workforce strategy and leadership development.

• Act as proxy for the SVP on critical enterprise matters requiring strategic prioritization and executive decision-making. Represent pharmacy interests in enterprise forums and governance bodies.

Qualifications

• 15+ years of progressive leadership experience in pharmacy, PBM, or healthcare strategy.

• Proven success in leading large-scale, cross-functional initiatives in regulated environments.

• Bachelor’s degree required; MBA or advanced degree preferred.

• Executive presence with exceptional communication and influence skills.

• Strong financial acumen.

• Demonstrated ability to drive innovation, challenge the status quo, and deliver measurable outcomes.

• Deep understanding of pharmacy operations, supply chain, and payer dynamics.

• Experience engaging with senior stakeholders across diverse market segments.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.