IAM Service Delivery Manager

IAM Service Delivery Manager

General Information

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Country

United States

Department

IM SECURITY

Date

Wednesday, February 4, 2026

Working time

Full-time

Ref#

Job Level

Manager without Direct Reports

Job Type

Experienced

Job Field

IM SECURITY

Seniority Level

Mid-Senior Level

Currency

USD - United States - US

Annual Base Salary Minimum

Annual Base Salary Maximum

The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\US/careers) .

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

OVERVIEW :

The IAM Service Delivery Manager (SDM) supports the Identity and Access Management (IAM) program within the Xerox Cybersecurity organization. This role is responsible for overseeing day-to-day IAM operations, ensuring high availability of IAM systems-primarily Saviynt IGA-and coordinating operational activities across the enterprise in partnership with business, IT, HR, and Cyber teams.

The ideal candidate brings strong leadership skills, operational discipline, and deep understanding of IAM processes to ensure secure, compliant, and efficient identity lifecycle management.

PRIMARY RESPONSIBILITIES :

• Lead and manage daily IAM operations with a specialization in Saviynt IGA.

• Manage and mentor a team of 10-15 IAM operations engineers to ensure effective service delivery.

• Serve as the primary point of contact for Saviynt operational issues, escalations, and troubleshooting.

• Review daily IAM health check reports to ensure optimal performance of IAM systems and Joiner Mover Leaver (JML) processes.

• Monitor job failures, error queues, and system alerts; initiate preventive and corrective actions to maintain operational stability.

• Ensure all SLAs and KPIs related to IAM operations are consistently met.

• Provide regular service delivery updates, incident summaries, and operational performance reports to leadership.

• Ensure Saviynt operations comply with internal controls, SOX requirements, and regulatory standards.

• Oversee access reviews, campaign launches, certification cycles, and remediation tracking.

• Support audits by gathering evidence (logs, access history, review reports, system activity records, etc.).

• Identify opportunities to streamline IAM workflows, reduce manual activities, and improve operational efficiency.

• Maintain and update SOPs, runbooks, workflow diagrams, and Saviynt operational documentation.

• Collaborate with HR, Security, IT Operations, Application Owners, and IDM teams for major IAM initiatives, and M&A activities.

• Partner with the IAM project team to represent operational needs in new initiatives.

• Work closely with the Saviynt product vendor to prioritize and resolve open issues and product defects.

QUALIFICATIONS, SKILLSETS & ABILITIES :

• Strong communication and stakeholder management capabilities.

• Proven team leadership and people management experience.

• Ability to multi task and prioritize operational demands based on business requirements.

• Working knowledge of ITIL and service delivery frameworks.

• Saviynt IGA product experience (preferred).

• Strong written and verbal communication skills.

• Excellent organizational skills and attention to detail.

• High standards of personal and professional integrity.

EDUCATION & EXPERIENCES :

• Bachelor's degree in computer science, Information Systems, Information Security, Engineering, or related discipline.

• ITIL Foundation certification (preferred).

• Saviynt Specialist or Administrator certification (preferred).

• Industry recognized cybersecurity certifications (e.g., CISM, CISSP) are a plus.

• 10+ years of IT services experience, including at least 5 years in an IAM Service Delivery Manager or Technical Manager role.

#LI-CB1

#LI-REMOTE

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.