Organizational Change Management Lead

Organizational Change Management Lead

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

JOB SUMMARY:

The Organizational Change Management Lead will lead the development and execution of comprehensive change management strategies to support digital transformation initiatives across the supply chain organization.

Reporting to the Senior Director of Digital Transformation or Manager of Organizational Change Management, this role will drive the successful adoption of new systems and processes, helping end users change how they work to enable standardization, automation, and operational efficiency across logistics, order operations, and production operations.

This position requires a strategic thinker with deep expertise in change management methodologies who can influence stakeholders at all levels, oversee change management resources, and ensure transformation initiatives deliver sustained business value through effective people-centered change.

JOB RESPONSIBILITIES:

• Develop and implement cross-functional change management strategies and roadmaps that align with digital transformation objectives and supply chain optimization goals, ensuring seamless integration across logistics, order operations, and production operations functions.

• Lead organizational change impact assessments to identify stakeholder groups, analyze the degree of change, and determine appropriate change management interventions required for successful technology implementations and process improvements.

• Design and oversee the execution of comprehensive stakeholder engagement plans, including communication strategies, training programs, and adoption measurement frameworks that drive awareness, understanding, and commitment to change initiatives.

• Establish and manage change management governance structures, including change networks, sponsor coalitions, and change agent communities, to build organizational change capability and ensure consistent application of change methodologies.

• Partner with project management, IT, Enterprise Excellence, and operations leadership, to integrate change management activities into project plans, ensuring change readiness is a key success criterion for all supply chain transformation initiatives.

• Conduct organizational readiness assessments and develop mitigation strategies to address resistance, capability gaps, and cultural barriers that may impede successful adoption of new systems and standardized processes.

• Lead, mentor, and provide oversight to change management practitioners and resources deployed across multiple concurrent transformation initiatives, ensuring quality, consistency, and adherence to best practices.

• Design and implement change management metrics, dashboards, and reporting mechanisms to measure adoption, proficiency, and business impact, using data-driven insights to adjust strategies and demonstrate ROI.

• Develop change management tools, templates, playbooks, and resources that can be scaled across the organization and build repeatable change management capabilities within the supply chain function.

JOB QUALIFICATIONS:

• Bachelor's Degree in Arts/Sciences (BA/BS in Business, Organizational Development, Human Resources, Communications, or a related field)

• 8-10 years of progressive experience in organizational change management, with at least 5 years supporting large-scale technology transformation programs

• Demonstrated experience leading change management strategies for supply chain, logistics, or operations transformations involving ERP implementations, warehouse management systems, order management platforms, or supply chain planning technologies

• Proven track record of managing complex, cross-functional change initiatives in matrixed organizations with multiple stakeholder groups and competing priorities

• Experience overseeing change management teams and resources across multiple concurrent projects or programs

• Background in digital transformation initiatives involving artificial intelligence, automation, process standardization, system integration, and operational efficiency improvements

• Experience working with senior leaders to build sponsorship and drive organizational change

• Prosci Change Management Certification required

• And Certified Change Management Professional (CCMP) preferred

• Or Agile Certified Practitioner (ACP) certification through Project Management Institute (PMI-ACP) preferred

Compensation/ Benefits:

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $104,400- $130,500. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com .

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.