Patient Service Representative

Patient Service Representative- Cayuga Heart and Vascular at Ithaca Mall- Full Time- Days

When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal.

Centralus Health is central to wellness-for all of us.

Patient Services Representative is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the physicians and/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.

Roles and Responsibilities:

• Check in patients upon arrival
• Verify/update patient demographics
• Collect outstanding balances and co-pays
• Take messages and triage phone calls
• Verifying insurances

Required Skills and Experience:

• High school diploma or equivalent
• Good time management and prioritization skills

Preferred Skills and Experience:

• Previous medical office experience preferred
• College-level training/education in a healthcare support field preferred
• Previous EMR use/training helpful

Physical Requirements:

• 90% sitting 10% standing

Location and Travel Requirements:

• Location:
  • Primary Site: Cayuga Heart and Vascular- 40 Catherwood Road Suite C Ithaca NY 14850
  • Possible Rotating Site: Cayuga Heart and Vascular-201 Dates Drive, Suite 101, Ithaca, NY 14850
  • Possible Rotating Site: Cayuga Heart and Vascular-260 Tompkins Street, Cortland, NY 13045
• Shift: Shifts can start between 7A-9A and end between 3:30P to 5:30P.
• Travel: 25% Travel can be expected depending on coverage needs

Pay Range Disclosure:

• $16.00 - $23.00 per hour

Centralus Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Health Talent Acquisition team at talentacquisition@cayugahealth.org.