911 Dispatch Training Coordinator

Position Overview:

The 911 Dispatch Training Coordinator is responsible for developing, maintaining, and delivering high-quality training programs for new and existing public safety dispatch personnel. This role ensures that all training materials, study guides, and assessments for both city and county operations are accurate, current, and effective. The Training Coordinator will also provide hands-on learning opportunities, including guided tours of partner agencies, and will complete a designated period of administrative training to ensure a comprehensive understanding of department operations.

Key Responsibilities:

Training Materials Management:

* Review, update, and maintain all training documents, including manuals, study guides, and tests, for both city and county 911 operations.

* Ensure training resources comply with department standards and operational procedures.

Instruction & Coordination:

* In charge of onboarding and training of new dispatch trainees.

* Coordinate and lead tours of agencies that collaborate with the dispatch center, providing trainees with practical insights into interagency operations.

* Support instructors and trainees by providing guidance, resources, and feedback during the training process.

Administrative Duties:

* Participate in a structured administrative training period to develop understanding of scheduling, recordkeeping, compliance tracking, and other department functions.

* Maintain accurate training records, attendance logs, and performance evaluations.

Collaboration & Communication:

* Work closely with supervisors, CTO’s, and partner agencies to ensure consistent training quality.

* Serve as a resource for staff regarding training procedures and materials.

Qualifications:

* 2 years of prior experience as a communications officer.

* Strong knowledge of emergency communications protocols and procedures.

* Excellent written and verbal communication skills.

* Proficiency in creating and editing training documents and assessments.

* Ability to lead group activities and facilitate tours.

* Strong organizational skills and attention to detail.

Work Environment:

This is a full-time position based in the communications center with occasional off-site tours to partner agencies.

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Physical Requirements:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms. Must have the ability to talk and to hear. The employee frequently is required to sit. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus.

To apply for position, please send your resume to: zachary.tigrett@howardcountyin.gov

Deadline to apply is Friday, April 17, 2026 at 4:00 P.M.

Howard County is an equal opportunity employer.

Pay: $62,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person