Assistant Venue Operations Manager

EXP ROSEMONT - Assistant Venue Operations Manager

Entity: PHI Studio US

Status: At will. Part time, variable hours. Until September 20th 2026
Schedule: Variable / availability on weekends and evenings
Compensation: $26 USD / hour

JOB OVERVIEW

Reporting to the Senior Venue Operations and Market Development Manager, the Assistant Venue Operations Manager supports the day-to-day operations of an immersive experience. Acting as a key on-site leader, this role ensures the consistent delivery of a high-quality visitor experience while supporting staff management, operational execution, and coordination.

The incumbent plays a critical role in maintaining operational standards, supporting team performance, and acting as Manager on Duty (MOD) when required. This position requires a hands-on, adaptable leader who thrives in fast-paced environments and is comfortable working with large teams.

KEY RESPONSIBILITIES

• Support the daily operations of the venue, ensuring a safe, efficient, and high-quality visitor experience.
• Act as Manager on Duty (MOD) on a rotating basis, overseeing front-of-house operations including ticketing, guest flow, retail, and guest engagement.
• Assist in implementing and maintaining operational policies, procedures, and service standards with a strong hospitality focus.
• Support recruitment, onboarding, and training of locally hired staff, ensuring teams are well-prepared, confident, and aligned with experience standards.
• Coordinate staff scheduling, shift coverage, and day-to-day team management in collaboration with the Senior Venue Operations Manager.
• Lead, motivate, and support front-line teams, fostering a positive, engaged, and service-driven work environment.
• Monitor operational performance metrics, staffing levels, and service standards, identifying areas for improvement and supporting corrective actions.
• Collaborate with internal departments, including technical, marketing, ticketing, and operations to ensure smooth and aligned operations.
• Support crisis management and incident response, providing clear, calm, and professional communication during unexpected situations.
• Assist in the preparation and submission of daily operational reports to leadership teams.
• Ensure compliance with health, safety, and operational regulations at all times.
• Perform additional operational and administrative duties as required to support the success of the experience.

REQUIRED QUALIFICATIONS

• Professional certification(s) required: First Aid/CPR certification (an asset)
• Minimum years of experience: 2 to 3 years in operations, attractions, or live/touring entertainment environments

REQUIRED SKILLS

• Strong leadership and team management skills, with the ability to motivate and support diverse teams.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work independently with strong organizational skills and attention to detail.
• Experience with scheduling, staff coordination, and front-line operations.
• Familiarity with POS systems and basic financial processes (cash handling, reporting).
• Able to adapt to a touring environment, including irregular hours, weekends, and holidays.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Collaborative mindset with the ability to work across multiple departments
• Interest in immersive experiences, entertainment, or video games is considered an asset.
• Proficiency with Google cloud tools. (An asset)

To apply, please send your resume and a cover letter indicating the job title in the subject line of your email to recrutement@phi.ca

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Job Types: Part-time, Contract

Pay: $26.00 per hour

Benefits:

• Flexible schedule

Work Location: In person