Military & Veterans Affairs Specialist - Norwich University

Fulfills the mission of Norwich University by serving as University's primary authority for the certification and administration of Veteran's Educational Benefits and Military Tuition Assistance for on-campus and affiliated programs. This role ensures full compliance with Department of Veterans Affairs (VA), Department of Defense (DoD), State Approving Agency (SAA), and institutional regulations while supporting eligible military-affiliated and veteran students from enrollment through graduation. The SCO works collaboratively across academic and administrative offices to maintain accurate certification, billing, reporting, and regulatory compliance.

Essential Functions

• Serve as the Primary VA School Certifying Official for on-campus programs.
  • Submits enrollment certifications, amendments, terminations, and graduation certifications in accordance with VA regulations.
• Monitors student enrollment status, registration changes, academic progress, and degree applicability to ensure compliance with VA and Military Tuition Assistance requirements.
• Maintains and reconciles VA and DoD student accounts, including payment posting, debt resolution, and coordination with Student Accounts and Financial Aid.
• Submits required updates, catalogs, and annual reviews to the VA State Approving Agency (SAA), including program approvals, curriculum changes, tuition updates, and teach-out plans.
• Ensures transfer credits, program requirements, and degree audits are applied appropriately for the use of VA benefits, Military Tuition Assistance, and other federal funding sources.
• Acts as a designated signatory on Registrar-related actions (adds/drops, withdrawals, readmissions) and report enrollment changes to VA and applicable military portals in a timely manner
• Monitors changes in federal, state, and military education benefit regulations and recommend procedural updates to ensure ongoing institutional compliance.
• Collaborates with Registrar, Financial Aid, Academic Affairs, Student Accounts, and Student Affairs to ensure consistent and compliant administration of VA and DoD education benefits.
• Prepares for and support VA, DoD, and SAA compliance surveys, audits, and reviews.
• Utilizes Banner, ARGOS, OnBase, and SharePoint/MS Teams to generate reports related to enrollment, grades, academic progress, and administrative withdrawals.
• Applies and maintain billings contracts in Banner to reflect anticipated VA and Military Tuition Assistance payments.
  • Reconciles accounts and coordinate resolution of overpayments or debts.
• Maintains and updates institutional records in VA Enrollment Manager, Military Tuition Assistance portals, and other required systems.
• Serves as a knowledgeable point of contact for students, faculty, and staff regarding VA education benefits and certification policies.
• Demonstrates proficiency with VA, DoD, and institutional systems, including Microsoft Office Suite, VA Enrollment Manager, Tungsten, AI Portal, and NCMIS.
• Assists with the smooth day-to-day operation of the office.
  • Troubleshoots problems as they occur
  • Participates in decision making strategies for the efficient running of the office and implementation of new initiatives.

Other Functions

• Maintains confidentiality of sensitive or private information.
• Communicates with employees, students, and others in a respectful and clear manner.
• Serves on University committees, councils, workgroups, or other designated bodies as assigned.
• Achieves, maintains proficiency in, and utilizes computers, telephones, and other job-related equipment, including related systems and software.
• Speaks, reads, and writes in English.
• Communicates by telephone, email, letter, in person, or other means or device.
• Performs other tasks as assigned by supervisor.

• Bachelors degree required.
• Prior Military, Military School, or ROTC Experience(s) Preferred
• Higher Education Administrative Experience Preferred
• Knowledge of and Experience Reading and Interpreting Federal Regulatory Documents
• Excellent Written Communication Skills and Attention to Detail
• Proficiency in MS Office (Word, Excel, SharePoint, Teams, and Outlook)
• Able to sit, squat, reach, push, pull, and manipulate related equipment; lift 25 pounds; travel outdoors to various parts of the campus.
• Work some evening or weekend hours.

Environmental Conditions

• Indoor work at a computer workstation
• Low level of exposure to noise, dust, fumes, vibrations, and temperature changes.

Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. Please contact the Office of Human Resources at nuhr@norwich.edu for assistance.

All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non-immigrant visas such as H1B, STEM, or F1, now or in the future. A post offer, pre-employment background check will be required of the successful candidate.