Child Support Case Coordinator

POSITION: Child Support Case Coordinator

WAGE: Starting at $17.00 with compensation for experience

UNIT: Child Support Enforcement Agency

POSTING DATE: April 9th, 2026

HOURS: 8:00AM to 4:30PM (with flex time and a hybrid remote work schedule)

POSITION DESCRIPTION:

40% CASE INTAKE

• Update data in SETS with new court orders and changes.
• Open new cases in SETS.
• Provide backup for interface changes (new and/or updates) between IV-D and IV-A.

15% PUBLIC INQUIRIES

• Respond to consumer (custodial and non-custodial) inquiries regarding child support.
• Answer routine questions/inquiries from general public.

15% EMANCIPATIONS

• Process emancipations for cases with children aging out of the system.

10% PAYMENT MONITORING

• Investigate problems/discrepancies on system data-web reports.
• Determine if payments have been applied correctly to customer accounts when inquiries are made.
• Make appropriate payment corrections when necessary.
• Audit customer accounts when discrepancy occurs.
• Make adjustments to SETS case as necessary.

10% WAGE WITHHOLDING VERIFICATION

• Verify and update customer data regarding employment, medical insurance, and child support income.
• Update SETS with information after contacting employer for accurate information on employment and insurance.
• Verify support income for public housing, loans, and utility companies.

3% PAYMENT RECONCILIATION – BACK UP

• Process cash and electronic fund transfer payments.
• Prepare bank deposits.
• Post cash and electronic payments to SETS.
• Prepare daily bank package for pick-up.
• Prepare daily balance reports.

2% LUMP SUM ATTACHMENTS – BACK UP

• Initiate lump sum attachments.

5% MISCELLANEOUS

• Keep abreast of child support program laws, policies, and procedures and miscellaneous functions.
• Provide referrals to community partners.
• Complete mail processing and scanning for the Unit, deciphering the information, and routing to the correct caseworker.
• In rotation for the post office and bank run.
• Attend meeting, seminars, trainings to enhance knowledge of public assistance programs.
• Other job duties as deemed necessary to achieve organizational vision/mission.

SKILLS REQUIRED:

• Competent with solid math skills, reasoning, and logic.
• Confident with speaking directly to people and able to maintain composure with disgruntled customers and the ability to de-escalate client behavior.
• Ability to multi-task by using multiple systems, phones, policies and procedures, and resource guides.
• Computer experience and ability to type 30-plus words a minute.
• Excellent comprehension - the ability to read, understand, and act on orders and policy.
• Deadline Driven; Goal Oriented.
• Works well with others including partner agencies and co-workers.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent (*this is not a social worker position).
• Experience in accounting, banking, collections, or a related field a plus.
• Passing background checks, physical and drug screen.
• Clean driving record with a valid Driver’s License.
• 40 hours a week.

COMPENSATION:

• Competitive Wage starting at $17.00
• Incentive for JFS experience with internal candidates receiving special consideration.
• Knowledge-based incentives provided.
• Health Insurance available
• Dental and Vision Insurance available
• County Paid Term Life Insurance
• Vacation Time
• Sick Leave (15 days accrued annually)
• Ohio Public Employees Retirement System
• Flex time
• Hybrid Remote Work Schedule

DEADLINE DATE: April 24th, 2026 @4:00 pm or until filled

HOW TO APPLY:

Submit a cover letter, resume, and application by the deadline to Merissa.Kessler@jfs.ohio.gov.

Fulton County Job and Family Services

Attn: Merissa Kessler

604 S. Shoop Avenue, Suite 200

Wauseon, Ohio 43567

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person