Public Services Manager

MASSILLON PUBLIC LIBRARY POSITION DESCRIPTION

Massillon Public Library is looking to hire a Public Services Manager

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POSITION DETAILS:

Position Title: Public Services Manager

Reports To: Director

Position Type: Salaried, Exempt

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PURPOSE:

· To provide comprehensive service to all patrons.

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QUALIFICATIONS:

· High School diploma or GED required, Bachelor’s degree in a related field, preferred

· At least 3 years of experience in a library setting, strongly preferred

· Supervisory experience with directly reporting staff, preferred

· Customer service experience, required; preferably in a library environment

· Experience in training others, a plus

· Ability to create a positive work environment

· Working knowledge of research databases and online catalogs, a plus

· Basic computer and clerical skills are required

· Valid driver’s license required; Must be insurable by Library’s auto insurance carrier

· Must have acceptable results on a criminal background check

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ESSENTIAL FUNCTIONS:

· Exercise independent judgement and discretion while managing and evaluating the operations and activities of Public Services functions

· Manage public service at Public Services desks, including, but not limited to:

o Oversee service to patrons of all ages in functions such as: issuing library cards; collecting fees; checking materials in and out; finding and reserving materials; assisting patrons in researching any topic; performing Reader’s Advisory; completing basic obituary and Local History searches; monitoring public computer operations, referring complex or persistent technology problems to the Technology Department; handling patron concerns in a courteous, tactful manner

o Oversee materials handling such as: processing returned materials, including emptying book drop(s); assisting with sorting and packing of library materials received and sent via delivery service; operating ovens used to control pests; facilitating the flow of materials from one branch to another

· Interview, select, train, supervise, evaluate, and recommend decisions about employee status changes for Public Services department staff in cooperation with Human Resources

o Creating and coordinating of Public Services staff schedules and Public Services desk schedules

o Reviewing and approving employee time cards, insuring accuracy and completeness, as applicable

o Planning and leading regular department meetings and training sessions

o Recommending appropriate continuing education opportunities for staff

· Facilitate promotion of Library branding through displays and via coordination with Marketing Department

o Maintaining collection by shelving and participating in weeding and inventory projects as needed

o Overseeing displays in Main Library public areas

o Overseeing seasonal displays of information and resources such as tax forms, seeds, etc.

· Miscellaneous other managerial and general requirements

o Perform opening/closing tasks

o Occasionally fill in at another branch or department if the need arises

o Will be required to serve as Notary Public at the Library’s expense

o Coordinate with Circulation Quality Control Manager to recommend budget and manage allocated funds throughout the year

o Serve as back up to Circulation Quality Control Manager

o Follow appropriate cash handling procedures

o Maintain regular and reliable attendance

o Demonstrate ability to get along with others

o Abide by established Library policies

o Necessary physical aspects include, but are not limited to: standing, sitting, operating office equipment, climbing steps, lifting up to 35 lbs., pushing or pulling loaded carts, and working in a hot room with the ovens

o Attend appropriate meetings and workshops

o Perform other duties as assigned by supervisor

NOTE: This position description states the nature and level of assignments normally given in this position; its list of tasks is not exhaustive.

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SCHEDULE:

· To be determined by the supervisor

· Will require working some nights and weekends

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HOW TO APPLY:

To apply for this position, download an application from: https://www.massillonlibrary.org/careers

Please submit the completed application, a cover letter, and resume by mail to:

Katie Brooks, Human Resources Coordinator

Massillon Public Library

208 Lincoln Way East

Massillon, OH 44646

· The documents may also be scanned and submitted as email attachments to: brookska@massillonlibrary.org

· Deadline for application: April 24, 2026

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EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $23.00 - $30.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person