Order Management Specialist

Order Management Specialist

Location: New Berlin, WI

Work Arrangement: On-site

Position Overview

We are seeking a customer-focused and detail-oriented Order Management Specialist to support end-to-end order processing and customer experience. This role serves as a key point of contact between customers, sales, internal operations, and shipping teams to ensure orders are entered accurately, processed efficiently, and delivered on time. The ideal candidate brings 3-4 years of customer service experience, strong organizational skills, and comfort working in fast-paced environments. Experience with ERP systems is a strong plus.

Key Responsibilities

• Serve as the primary point of contact for customers regarding order status, availability, pricing, and delivery timelines

• Enter, review, and manage customer orders accurately within internal systems and ERP platforms

• Coordinate with Sales, Production, Warehousing, and Shipping teams to ensure timely and accurate order fulfillment

• Monitor open orders and proactively communicate updates, delays, or changes to customers

• Resolve order discrepancies, pricing issues, and customer inquiries with professionalism and urgency

• Maintain accurate customer records, order documentation, and shipping details

• Process order modifications, returns, credits, and cancellations as needed

• Support continuous improvement of order management and customer service processes

• Assist with reporting, administrative tasks, and special projects related to order fulfillment

Required Qualifications

• 3-4 years of experience in customer service, order processing, order management, or a related role

• Strong written and verbal communication skills with a customer-focused mindset

• High level of accuracy, attention to detail, and organizational skills

• Ability to manage multiple orders, priorities, and deadlines simultaneously

• Proficiency in Microsoft Office, particularly Outlook and Excel

Job Type & Location

This is a Contract to Hire position based out of New Berlin, WI.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New Berlin,WI.

Application Deadline

This position is anticipated to close on Apr 23, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.