Restaurant manager

Job Advertisement – Restaurant Manager (Japanese Restaurant) Employer: JD Company 2024 Ltd – t/a Kome Sake Bar Location: Commercial Bay, Level 2/7 Queen Street, Auckland CBD 1010 Employment Type: Permanent, Full-time (minimum 30 hours per week) Start Date: 01 August 2026 ________________________________________ Position Restaurant Manager We are seeking an experienced and capable Restaurant Manager to lead the daily operations of our premium Japanese restaurant located in Commercial Bay, Auckland CBD. This role requires strong leadership, operational expertise, and a deep understanding of Japanese dining culture to ensure a high-quality and authentic customer experience in a fast-paced urban hospitality environment. ________________________________________ Key Responsibilities Operations Management • Oversee the day-to-day operations of the restaurant, ensuring smooth service during lunch and dinner periods. • Manage staff rosters, shift planning, and workflow in alignment with peak CBD trading hours. • Monitor service quality and ensure consistent delivery of premium dining experiences. Customer Experience & Service • Maintain high standards of customer service reflecting Japanese hospitality principles. • Handle customer feedback, complaints, and service recovery professionally. • Ensure a welcoming and culturally authentic dining atmosphere. Team Leadership • Recruit, train, and supervise front-of-house and support staff. • Foster a positive, team-oriented work environment in a multicultural setting. • Provide ongoing staff training on service standards, menu knowledge, and Japanese dining etiquette. Financial & Inventory Management • Manage daily sales, budgeting, and cost control to maximise profitability. • Oversee stock ordering, supplier coordination, and inventory control. • Monitor food and beverage cost ratios and implement efficiency strategies. Compliance & Administration • Ensure compliance with New Zealand employment laws, health & safety regulations, and food control plans. • Maintain accurate records including staff documentation, payroll inputs, and operational reports. • Coordinate with directors regarding business performance and strategic improvements. Brand & Business Development • Support marketing initiatives targeting CBD professionals, tourists, and premium dining customers. • Maintain the brand identity as a high-quality Japanese dining destination. • Contribute ideas to improve service flow, menu presentation, and customer engagement. ________________________________________ Skills & Knowledge Required Candidates must demonstrate: • Availability to work weekends, evenings, and public holidays as rostered • Strong understanding of Japanese dining culture, service style, and hospitality standards • Proven leadership experience in restaurant or hospitality management • Ability to manage high-volume service in a busy CBD environment • Knowledge of staff management, rostering, and team development • Understanding of cost control, stock management, and financial reporting • Strong communication and problem-solving skills • Ability to work under pressure in a fast-paced environment Qualification Requirement: • More than 2 years of relevant work experience in hospitality industry OR • Certificate/Diploma in relevant field OR • Bachelor’s degree or higher in any field ________________________________________ Employment Conditions • Duration: Permanent • Hours of Operation: Monday to Sunday, 9:00 am – 11:00 pm (rostered shifts, minimum 30 hours per week) • Wage Rate: NZD $24.00 – $35.00 per hour (depending on experience and skills) • Leave & Holidays: In accordance with the Holidays Act 2003 ________________________________________ Why Join Us? • Located in Commercial Bay, Auckland CBD’s premium dining and tourism hub • Exposure to a diverse customer base including professionals, international visitors, and high-end clientele • Opportunity to lead operations in a modern Japanese restaurant environment • Career growth within a professional hospitality business • Work in a dynamic and fast-paced city centre setting ________________________________________ How to Apply Please send your CV and relevant documents to our HR department. Shortlisted candidates will be contacted for interview. chuls@chulsgroup.org