Client Care Coordinator/Receptionist

ABOUT THE ROLE

Quad City Psychotherapy is looking for a reliable, warm, and organized Client Care Coordinator to serve as the first point of contact for our clients. This role is central to creating a welcoming, professional environment and ensuring smooth day-to-day operations at the front desk.

The ideal candidate is detail-oriented, comfortable handling administrative tasks, and committed to providing excellent client service in a mental health setting. You will report directly to the Chief Operating Officer.

Schedule: Monday – Friday, 8:00 AM – 4:30 PM

Location: In-person, Davenport, IA

Reports To: Chief Operating Officer

KEY RESPONSIBILITIES

Front Desk & Client Interaction

• Greet clients and visitors in a professional and welcoming manner
• Answer incoming phone calls and respond to inquiries
• Provide general information about services and direct calls appropriately

Scheduling & Coordination

• Schedule, reschedule, and confirm client appointments
• Maintain accurate and up-to-date scheduling records
• Coordinate with clinicians to ensure efficient appointment flow

Billing & Payments

• Collect client payments including copays and outstanding balances
• Process transactions accurately and securely
• Assist with billing-related questions and direct to appropriate staff as needed

Administrative Support

• Prepare, mail, and send client statements
• Maintain organized records and documentation
• Support general office operations and workflow

QUALIFICATIONS

• High school diploma or equivalent required
• Prior experience in administrative, receptionist, or customer service roles preferred
• Strong written and verbal communication and interpersonal skills
• Ability to handle sensitive information with confidentiality and professionalism
• Basic computer proficiency including scheduling systems, email, and payment processing
• Strong organizational skills and attention to detail

Preferred Qualifications

• Experience in a healthcare or mental health setting
• Familiarity with electronic health records (EHR) systems
• Experience handling billing or payment collection

COMPENSATION & BENEFITS

• $20.00 per hour
• Paid vacation
• Retirement contribution

WORK ENVIRONMENT

This is an in-person position based at a professional outpatient mental health office. The role involves a fast-paced, client-centered environment with frequent interaction with clients and staff. The position requires sitting for extended periods throughout the workday.

EQUAL OPPORTUNITY EMPLOYER

Quad City Psychotherapy, PLLC is an equal opportunity employer committed to creating an inclusive environment for all employees.

HOW TO APPLY

Please submit your resume and a brief cover letter outlining your interest in the position to:

Sara Kessinger — sara@qcpsychotherapy.com

Pay: $20.00 per hour

Benefits:

• 401(k) matching
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person