Customer Service Representative

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Job Summary**

As a Customer Service Representative at CoverMyMeds LLC, you will be the first point of contact for healthcare providers, pharmacies, and patients, assisting them with questions and issues related to our medication prior authorization platform. You will play a crucial role in ensuring a smooth and efficient experience for our users, directly impacting patient access to necessary medications.

Job Responsibilities**

* Provide exceptional customer service via phone, email, and chat, addressing inquiries regarding CoverMyMeds products and services.

* Document all customer interactions accurately and thoroughly in the CRM system.
* Identify and escalate critical issues to appropriate personnel for timely resolution.
* Maintain a high level of product knowledge and stay updated on new features and changes.
* Adhere to company policies, procedures, and service level agreements (SLAs).
* Contribute to a positive team environment and continuously seek opportunities for improvement.

Job Qualifications**

* High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
* 1-2 years of experience in a customer service role, preferably in a healthcare or technology environment.
* Excellent verbal and written communication skills with a strong ability to empathize and build rapport.
* Strong problem-solving skills and the ability to think critically and independently.
* Ability to manage multiple priorities in a fast-paced, dynamic environment.
* Comfortable working with diverse populations and handling sensitive information with discretion.
* Basic understanding of medical terminology or pharmacy operations is a plus.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$15.24 - $25.40

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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