Volunteer & Outreach Coordinator

Licking County Humane Society Job Description

Job Title: Volunteer & Outreach Coordinator

Classification: Full-time hourly, on site, 40 hours per week.

Salary Range: $21.00 to $23.00 per hour.

Organization: Licking County Humane Society (LCHS), a 501(c)(3) not-for-profit organization.

Location: 825 Thornwood Dr. SW, Heath, Ohio 43056.

Vested Authority: Board of Directors

Reports to: Director of Human Resources

The Licking County Humane Society (LCHS) is looking for an experienced and passionate Volunteer & Outreach Coordinator, who loves animals as much as we do.

We are a 501(c)(3) not-for-profit organization that has been serving Licking County since 1966, currently operating a shelter that includes a veterinary clinic and many outreach programs, as well as Sophie’s Thrift store, which supplements our operating budget. We employ about 60 people, with both full-time and part-time positions.

Our mission is: To rescue animals to improve lives.

How you will impact our mission:

Volunteers are critical to daily operations at LCHS, and we rely on their support. The Volunteer & Outreach Coordinator is responsible for all aspects of the Volunteer program, including recruitment, training, record maintenance, logistics, recognition, communication/ coordination, and retention.

Outreach is also an important part of our work at LCHS. This position will work closely with our development team on community outreach, communication, and engagement with volunteers, donors, and other stakeholders.

You will also be responsible for coordinating volunteers for various types of events, including, but not limited to, adoption events, fundraisers, and community events.

This role will be responsible for ensuring that all Volunteer & Outreach initiatives support the overall strategic objectives, as well as operational priorities, as outlined by the Executive Director and Board of Directors. The coordinator will also regularly assess the effectiveness of all initiatives and volunteer engagement.

If you are a highly organized, hardworking professional and have a love for people and our 4-legged friends, this is the job for you! If you want to be an active part of a team that saves abused, neglected, and homeless animals, you’re one of us!

First Year Goals:

We have high hopes and high expectations for the person in this role. We feel there is tremendous opportunity to develop and recognize our existing volunteers while continuing to expand our volunteer network.

• 15% increase in overall volunteer retention.
• 10% increase in overall volunteer recruiting.
• Complete a volunteer engagement survey, analyze the results, and implement changes.
• Create a network of volunteer coordinators (or similar positions) throughout Licking County.

What you’ll do:

• Actively recruit volunteers through websites, community contacts, public speaking & attendance at community events.
• Ensure alignment between organizational goals and volunteer program goals.
• Serve as the primary point of contact between LCHS staff and volunteers.
• Meaningfully and consistently engage with both new and current volunteers.
• Promote, prepare, schedule, and lead volunteer orientations.
• Maintain volunteer manual and training program.
• Maintain and grow the volunteer database.
• Ensure volunteer spots are posted and staffed for each program, event, and outreach activity each day, while encouraging participation from volunteers
• Research & implement effective volunteer recruitment and retention strategies.
• Provide monthly activity reports to the Executive Director.
• Maintain and update standard operating procedures/best practices and ensure volunteers are aware of any changes or updates.
• Maintain volunteer recognition programs and events (i.e., Volunteer Appreciation Dinner).
• Build and develop a team of community events volunteers.
• Communicate regularly and consistently with volunteers across communication channels (i.e., email, phone, in person conversations).
• Work with the development team on community outreach initiatives and projects.
• Collect regular feedback from volunteers to share with the Executive Director (i.e., volunteer engagement survey).
• Regularly assess the effectiveness of all initiatives and volunteer engagement.

What we’re looking for:

• Someone who can be a champion, coach, and advocate for our amazing volunteers.
• One year or more of direct experience working with volunteers. OR 3 or more years serving as a volunteer at an animal care centered not-for-profit organization.
• Strong interpersonal skills and the ability to work with different types of people.
• Comfort with public speaking in various settings (i.e., small or large groups).
• Ability to resolve minor/typical workplace conflict.
• Organizational skills for handling multiple projects simultaneously with a strong attention for detail, follow-through, and reporting.
• Ability to manage, protect, and share information, handling sensitive and confidential information appropriately.
• Someone who can embrace and communicate a sense of enthusiasm and caring as a part of the shared privilege of serving animals, customers, donors, board, volunteers, and community/corporate stakeholders.
• Ability to self-start, work independently, and work as part of a cohesive team, leading by professional example.
• Demonstrate the ability to make decisions under pressure, solve problems and develop solutions.
• Comfort with Google Workspace, Microsoft Office, and other common computer-based applications.
• Comfort learning and/or using systems (i.e., PetPoint, Donor Perfect).
• Willingness to adjust scheduled hours to meet assigned tasks.
• Valid Ohio Driver’s License and able to meet the physical demands of the position (i.e., lifting 25-50 pounds, driving to community events).
• Supervisory experience (preferred, not required).

What’s in it for you:

The opportunity to spend your day working passionately on behalf of homeless, abused, and neglected animals.

• Individual, couple, or family medical, dental, and/or vision health insurance, with LCHS covering 75% of the premiums.
• Discounts on wellness care for your pets, free adoption and cremations.
• Paid holidays and accrued paid time off.

What’s it like at our animal shelter?

LCHS is a unique work location! You’ll see animals throughout the day, see individuals and families connecting with our furry friends, and be a first-hand witness to all the wonderful work this team does each day.

Your office will be a standard office environment, and you will be sitting at a desk for many activities during the day. We work with animals and while that is rewarding and wonderful, there are also things to be aware of (noise, smells, etc.), but we work to make the shelter a comfortable environment for all people and animals who spend time here. Animals coming into the shelter can also have illnesses such as bacteria, parasites etc., but sick animals are contained in an isolation unit.

Working with our amazing cats and dogs is an incredible responsibility that brings a lot of joy to our employees as we see many happy endings for our four-legged friends. Animal welfare is also stressful and can sometimes be sad. We work to ensure our employees have all the resources they need to be the best caretakers possible. We also take safety seriously. As with any work environment that includes live animals, risk of bites or other injuries is possible.

NOTE:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.

We are an equal opportunity employer that does not discriminate on the grounds of age, gender, race, religion, national origin, marital status, sexual orientation, disability, or any class protected by law.

LCHS is an At-Will employer. This is not a contract for employment.

LCHS may require background check(s).

Reasonable accommodation requests may be made as needed to assist in meeting the job duties.

Questions? Please contact HR@LCHSPets.org.

Pay: $21.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person