Front Desk/Treatment Coordinator

Position Overview

To be considered for this role each candidate is required to create a quick 2 to 3 minute video introducing themselves and answering the following questions:

1. Why are you interested in working in an Oral Surgery office?

2. Why do you think you are the right fit for this position?

You may upload your video to Google Drive, Loom, Vimeo, etc. and send the link to christiane@midstateoralsurgery.com.

We are seeking a highly organized, compassionate, and proactive Front Desk/Treatment Coordinator to support the launch of our new location. This hybrid role combines front desk responsibilities with treatment coordination, serving as a key point of contact for patients throughout their experience. Training for this position will be in our Lebanon location.

As part of a well-established, multi-location oral surgery practice, this position plays a critical role in ensuring seamless daily operations, delivering exceptional patient care, and maintaining consistency with company standards across all offices.

Key Responsibilities

Front Desk / Administrative Duties

• Greet and check in/check out patients in a warm, professional manner
• Answer and manage incoming calls, schedule appointments, and confirm upcoming visits
• Verify patient demographics, insurance, and required documentation
• Maintain accurate and up-to-date patient records in the practice management system
• Collect co-pays, balances, and required out-of-pocket payments
• Ensure the front office remains clean, organized, and welcoming

Treatment Coordination Duties

• Review treatment plans with patients, clearly explaining procedures, timelines, and financial responsibilities
• Present and discuss out-of-pocket costs, financing options, and payment expectations
• Coordinate surgical scheduling and ensure all pre-operative requirements are completed
• Communicate effectively with doctors, clinical staff, and referring offices
• Follow up with patients regarding pending treatment and unscheduled cases

Qualifications

• Previous dental or medical front office experience preferred
• Strong understanding of insurance verification and treatment planning preferred
• Excellent communication and interpersonal skills
• Ability to multitask, stay organized, and work in a fast-paced environment
• Proficient with computers and practice management software
• Positive, team-oriented attitude with a patient-first mindset

What We’re Looking For

• A warm and welcoming presence who creates a positive first impression
• A solution-oriented team player who can adapt to the needs of a growing office
• A professional who maintains a high level of integrity, avoids workplace negativity, and represents the practice with excellence
• Someone who can confidently guide patients through both administrative and financial aspects of their care

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person