P/T IT Support Services - Automation Support Assistant

Salary: $13.00 Hourly

Location: St. George 84770, UT

Job Type: Part-Time Staff

Job Number: 26HRL999-49

Division: Administrative Affairs

Department: Information Technology Services

Opening Date: 04/14/2026

Position Announcement

Utah Tech University seeks a part-time Automation Support Assistant to support operational improvement efforts within IT Support Services. This position assists with forms and workflow automation, documentation, training, and end-user support, while also helping evaluate and apply AI tools and AI-assisted methods that improve efficiency, service delivery, communication, and internal processes across IT and the university.

The successful candidate will be adaptable, detail-oriented, and effective in both technical and user-facing work. Prior experience with a specific forms or workflow platform is not required. Training will be provided.

Responsibilities

• Assist with the development, maintenance, testing, and support of forms and workflow automations
• Learn university business processes and help translate operational needs into effective workflow solutions
• Identify opportunities to simplify, standardize, and improve existing processes and workflows
• Assist with troubleshooting issues related to forms, approvals, and workflow steps
• Explore, evaluate, and compare AI tools and AI-assisted methods for practical use in IT operations and university processes
• Support the use of AI for activities such as documentation, communication, analysis, troubleshooting, drafting, and process improvement
• Review and validate AI-generated content before operational use or distribution
• Document findings, recommendations, and effective practices related to AI-enabled work
• Create and maintain user guides, knowledge base articles, process documentation, and training materials
• Provide support to end users with questions related to forms, workflows, and assigned systems or tools
• Assist with training and outreach efforts that help employees make effective use of existing and newly introduced tools, processes, and resources
• Help employees better leverage current systems, approved solutions, and established workflows to improve efficiency and effectiveness
• Support pilots, demonstrations, and small-scale evaluations of emerging technologies and solutions

Qualifications

Minimum Qualifications

• High school diploma or equivalent
• Demonstrated ability to learn new systems, software, and technical processes quickly
• Experience using AI tools such as ChatGPT, Copilot, Claude, Gemini, or similar platforms for writing, research, analysis, coding, project work, or problem solving
• Strong written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to explain technical or process-related information clearly and professionally
• Ability to work independently and manage assigned responsibilities effectively

Preferred Qualifications

• College coursework, current enrollment, or other relevant experience in information technology, business, communication, or a related field
• Interest in automation, process improvement, AI tools, workflow systems, or user support
• Experience developing documentation, guides, or training materials
• Experience with forms platforms, workflow tools, spreadsheets, no-code or low-code systems, or similar technologies
• Experience assisting others in learning a process, system, or technical tool
• Experience in higher education, customer service, or IT support

Knowledge, Skills, and Abilities

• Strong problem-solving and analytical skills
• Ability to learn quickly and apply feedback effectively
• Ability to balance technical responsibilities with customer-focused support
• Ability to assess AI-generated information for accuracy, usefulness, and appropriateness
• Ability to identify practical solutions that improve services and processes
• Ability to maintain professionalism and discretion when working with university systems and information

Supplemental Information

POSITION DETAILS, COMPENSATION AND BENEFITS: Part-time hourly staff (20 hours per week) position with a flexible schedule based on department needs and candidate availability. Hourly rate of $13.00/hr.; Free access to Employee Assistance Program thru Blomquist-Hale and HPC Fitness Center/Recreation facilities; see https://humanresources.utahtech.edu/newemployee/getting-started/new-trailblazers/for a list of part-time staff employee benefits.

ELECTRONIC APPLICATION PROCEDURES: Submit application materials (including resume contents and contact information for three professional references) and upload cover letter electronically. Applications will be reviewed as they are received; position open until filled. If, because of a disability, you need special services or facilities in order to submit your application materials for this position, please call the Human Resources Office at (435) 652-7520.
ABOUT THE UNIVERSITY: Utah Tech University is an open, comprehensive, polytechnic institution, committed to exceptional student learning and success that has adopted an instructional approach of "active learning. active life." and a culture of innovation and entrepreneurship. We seek faculty and staff committed to creating an active, applied and career-oriented learning environment that is student-centered. Established in 1911 as a community college and in 2013 as a state university, our University is located in picturesque southwestern Utah, approximately 120 miles northeast of Las Vegas. The area is renowned for its red rocks, desert climate, over 300 days of sunshine annually, and featuring easy access to world-class outdoor recreational opportunities. Click here to learn more about the University.

Utah Tech University is a fast-growing Utah public institution of higher education, with more than 13,000 students. We offer over 250 programs, including doctoral, masters, bachelors, associates, certificates, endorsements, minors, and/or emphases. We seek faculty and staff committed to creating an active, applied, and career-oriented learning environment that is student-centered, who bring new ideas, possess values and career aspirations aligned with the University's mission and vision, and are inspired to build a premier open, comprehensive, polytechnic university.

Utah Tech employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must provide employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

Utah Tech is committed to providing access and reasonable accommodations in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, please contact Human Resources at hr@utahtech.eduor 435-652-7500.

Utah Tech University does not discriminate on the basis of race, religion, color, national origin, citizenship, sex (including sex discrimination and sexual harassment), sexual orientation, gender identity, age, ancestry, disability status, pregnancy, pregnancy-related conditions, genetic information, military status, veteran status, or other bases protected by applicable law in employment, treatment, admission, access to educational programs and activities, or other University benefits or services. For more information or contact information, please visit https://titleix.utahtech.edu/reporting-discrimination/.

For important information regarding academics, campus safety, student services, employment laws, and other regulatory requirements, visit Utah Tech University's Right-to-Know https://utahtech.edu/right-to-know/ and Clery Act https://police.utahtech.edu/clery-act websites.

Benefits

Utah Tech University offers a variety of miscellaneous benefits and discounts to employees, both for use on-campus and off-campus.

• Employee Assistance Program
• Human Performance Center Access (HPC)
• Booth Wellness Center Workshops
• Employee Assistance Program (EAP) Wellness Workshops
• Additional Benefits and Discounts
• Utah Tech Staff Association Scholarship
• Professional Development Fund

No other benefits are offered for this position.