Emergency Telecommunicator

*** To continue with our application process, please download our application from our website: 911.lakecounty.in.gov/employment ***

And send it to this email address: employment@lcec911.org

Overview
Be the first voice in an emergency. Help save lives by answering 911 calls, dispatching police, fire & EMS, and guiding callers until help arrives.

Duties:

• Answer multi-line phone systems with professionalism, demonstrating excellent phone etiquette and communication skills.
• Perform accurate data entry and transcription of emergency calls, ensuring all information is correctly documented in dispatch systems.
• Conduct phone triage by assessing caller needs, prioritizing incidents, and providing first aid instructions or medical advice when appropriate.
• Utilize GIS (Geographic Information Systems) and GPS technology to determine precise incident locations for dispatching responders swiftly.
• Coordinate with law enforcement agencies and medical teams to facilitate prompt response efforts, maintaining clear and concise communication throughout incidents.
• Manage conflict situations with tact and negotiation skills, de-escalating callers when necessary while gathering essential information.
• Maintain security protocols during all operations, ensuring confidentiality and integrity of sensitive information at all times.

Requirements:

• U.S. Citizen, 18+
• HS diploma/GED
• 35+ WPM typing
• Pass background check
• Must be able to pass our pre-employment assessment
• Able to work nights, weekends, and holidays

Benefits:

• Health, dental, and vision insurance
• Paid time off (personal, sick, and vacation)
• Parental leave
• Retirement Plan
• Overtime Opportunities

Shifts:

Days, afternoons, and overnight. 8 or 12 hour shifts.

Pay: $23.00 - $29.50 per hour

Benefits:

• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person