Constituent Services Support Assistant Central Office

Job Summary - Why you’ll love this position

DOC INTERNAL ONLY

A position in the Missouri Department of Corrections is more than a job. It's a calling. Corrections employees transform lives, equipping Missourians in the criminal justice system with the skills they need to contribute to their communities, inside and outside our walls. More than 95 percent of people who enter the prison system ultimately are released. We want to make sure they’re good neighbors.

We offer great benefits!
Missouri State Employee Retirement System / Deferred compensation plan / Health insurance (medical, vision, dental for employees and family) / Paid life insurance / Long-term disability insurance / Cafeteria plan / Paid holidays / 10 hours annual leave per month / 10 hours sick leave per month / Uniforms provided when required / Pre-service and in-service training / Access to credit union / Direct deposit of paycheck (required) / Employee health, wellness and safety initiatives / MOST 529 College Savings Program. The Missouri Department of Corrections is an equal opportunity employer and a drug-free workplace.

Responsibilities - What you’ll do

• Handle all incoming calls to the office, take general information from the callers, and route the calls appropriately.
• Provide accurate, knowledgeable and customer-focused responses to general inquiries raised by inmate families, legislative representatives and the public about departmental policies, procedures and practices.
• Provide direct clerical support to the Constituent Services Unit and Public Information Office.
• Complete meeting minutes for Constituent Services Team and submit to Manager for review
• Complete detailed evaluation, summary and computerized logging and tracking of all incoming and outgoing contacts to the office and prepare statistical analysis reports from that data.
• Process incoming and outgoing mail daily.
• Provide general overall management of electronic operations for the unit, including paperless filing.
• Provide office support for computer and telephone related issues.
• Maintain phone and institutional contact lists for Constituent Services Unit
• Maintain Constituent Services Desk Reference Manual
• Route offender interview requests and incoming Sunshine Law requests from members of the news media.
• Assist with compiling news updates from facilities and offices throughout the state.
• Provide support in preparing, writing, proofreading and/or distributing print and electronic publications.
• Schedule and coordinate office travel, training, meetings, activities and events.
• Track and route internal requests for website updates.
• Responsible for all office purchases, supplies, etc.

Qualifications - All you need for success

Minimum Qualifications:

One or more years of experience as an Administrative Support Assistant (SOSA) with the Missouri Uniform Classification and Pay System; and possession of a high school diploma or proof of high school equivalency OR

Four or more years of office or related clerical experience; and possession of a high school diploma or proof of high school equivalency.

(Training from an accredited vocational or business school in Office Management, Secretarial Science, or a closely related field may substitute on a year-for-year basis for the required experience at a rate of 30 earned credit hours, or 480 clock hours, for one year.)

(Earned credit hours from an accredited college or university may substitute on a year-for-year basis for the required experience at a rate of 30 earned credit hours for one year.)

All requested documents MUST be received by the closing date listed.

Job Details - More reasons to love this position

Contingent upon your position, you may also be eligible to receive:

• A $2.00 per hour shift differential if you are assigned to a shift that begins on or between 12:00pm (noon) and 5:00am and are employed at a 24/7 congregate care facility (i.e. institution, transition center, supervision center, or command center).
• A $0.75 per hour maximum security stipend if you work full-time at a qualifying facility.
• A $1.00 per hour restrictive housing stipend if you are assigned a regular post within a restrict housing/segregation unit at any facility.

The Department of Corrections currently offers a guaranteed 1% pay increase for every two years of continuous service up to 20 years!

The Missouri Department of Corrections is proud to have a tradition of promotion from within for employees looking for and seeking distinctive career paths. As you work for the department, we invite you to consider your goals and make choices to actively head toward them. We seek to recognize employees who serve with distinction.

Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:

DOC.Employment@doc.mo.gov

The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.