Infrastructure Support Analyst (IT Infrastructure Support Analyst)
- Son
- Lincoln, NE, USA
- $30.60 - $30.98 hourly
Job Description
The work we do matters!
Hiring Agency:
Education - Agency 13
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
Your work will directly impact how effectively teams communicate, collaborate, and carry out their work across the agency. If you are customer focused, adaptable, comfortable managing multiple priorities, and enjoy creative problem solving with strong attention to detail, apply today.
**The Nebraska Department of Education does not sponsor or transfer non-immigrant work visas for these positions.**
Office Location: This position is assigned to our office located at 84th & O St, Lincoln, NE.
Pay Grade 7: $30.597/hour ($30.979/hour after pay structure increases on June 29, 2026)
This rate is based upon available budget funds; any offer will be made at this rate.
Teammates Enjoy
In addition to being part of meaningful work and making a difference through public service, our Total Compensation package includes an approximate $27,400 in additional Benefits value! See full benefits information at https://statejobs.nebraska.gov/index.html#benefits
- Competitive benefits, paid time off, and retirement
- 79% employer-paid health insurance, dental, vision, long and short-term disability, flex spending and health savings accounts, employee discount program, and more!
- Generous vacation and sick leave earnings each year (starting at 12 days each!), plus a variety of other leave types
- 156% state-matched retirement (yes, that's $1.56 for every dollar!) with a guaranteed 5% return
- Thirteen paid holidays per year
Essential Functions
- Monitors the helpdesk including troubleshooting and providing technical assistance with basic hardware and software issues, as well as network services.
- Maintains and utilizes Mobile Desktop Management solution for software and computer deployment, and provides technology onboarding and offboarding for users, and installs hardware and software.
- Maintains inventory of computers, monitors, and mobile devices, including preparing computer equipment for surplus, and receiving and deploying new computer equipment and software.
- Supports training regarding hardware and software, develops and maintains user documentation, and assists with development and delivery of training.
- Manages Identity Access Management and team collaboration platform (e.g., SharePoint, Teams, local drive) accounts to ensure secure and appropriate network, file, and application access.
- Facilitates daily backup operations; monitors job success, troubleshoots failures, completes routine maintenance, and assists with client installs while maintaining compliance with backup policies and audit needs.
- Analyzes and monitors system and network performance, including reviewing system logs and reports related to OneDrive synchronization and other system metrics. Reports and manages system disk space.
- Serves as liaison with hardware and software maintenance vendors to assist with procurement.
- Services and repairs equipment in Nebraska Department of Education (NDE) conference rooms and boardroom.
- Installs hardware and software products on the server.
Working Conditions and Travel:
This position requires approximately 98% of work time spent in an office environment; the remaining 2% is spent traveling or working in alternative sites such as off-site office locations and meetings. There is no expected overnight travel.
Requirements / Qualifications
Minimum Qualifications:
Associate degree in a related field such as computer science, computer engineering, or management information systems. Any equivalent education and\or work experience may be substituted in order to meet the minimum qualifications of the position
Preferred Qualifications:
Associate degree and at least one year of experience, or high school diploma and at least three years of experience providing customer service and supporting Microsoft OS, with some Mac OS experience. Experience supporting variety of hardware and peripherals, and working with Microsoft Office Suite, Google Docs, and Adobe Software.
If you have any questions about this posting or working at NDE, please email us at nde.hrjobpostings@nebraska.gov.
If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
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