Supervisor, Personal Property Office (PPO)

The Personal Property Office Supervisor is responsible for overseeing daily operations related to personal property shipment, storage, entitlements, and customer service within the Fort Sill, OK Personal Property Office. This role ensures full compliance with Department of Defense (DoD) and Department of the Army regulations, supervises staff and contractors, monitors Transportation Service Provider (TSP) performance, and ensures efficient, timely, and accurate delivery of personal property services to Soldiers, civilians, and family members. The supervisor serves as a technical expert on personal property movement programs and ensures consistent application of related policies, systems, and procedures.

Responsibilities

• Oversee submission of required weekly, monthly, quarterly, and annual reports.

• Manage Exception to Policy (ETP) and travel extension requests.

• Ensure compliance with all applicable regulations, including DTR Part IV, JTR, DP3, and TOS.

• Maintain up-to-date knowledge of transportation entitlements, procedures, and systems (e.g., DPS, ETOPS).

• Verify service members' and civilians' orders, documentation, and entitlements.

• Resolve customer issues, inquiries, complaints, and claims.

• Assist customers with initiating claims, reviewing excess cost, and navigating shipment options.

• Monitor customer service metrics and satisfaction levels.

• Ensure adherence to OSHA and DoD safety protocols; conduct weekly safety meetings.

• Provide monthly retirement and overseas briefings.

• Monitor Transportation Service Provider (TSP) performance and resolve disputes between customers and TSPs.

• Process special movement requests, including mobile homes, Blue Bark (deceased member's dependents) shipments, and special-circumstance local moves.

• Assist with DPM, UB, HHG, deployment shipments, cancellations, and change requests.

• Review PPCIG information with counselors and customers to ensure understanding of restrictions and requirements.

• Utilize DPS and related systems to process personal property applications and required forms (DD 1299, DD 1797, DD 2278, DD 1351-2).

• Supervise, guide, and train staff and contractors; conduct new-hire and refresher training.

• Complete employee performance reviews.

• Manage staff scheduling, PTO approvals, and participate in hiring and recruiting.

• Perform other duties as assigned.

• Available to work varied shifts, including nights, weekends, and holidays.

Knowledge, Skills, and Abilities

• Strong understanding of DoD personal property regulations, entitlements, and procedures.

• Excellent customer service and conflict resolution skills.

• Ability to lead, develop, and evaluate staff.

• Strong written and verbal communication skills.

• Ability to manage competing tasks in a fast-paced, mission-driven environment.

• Proficiency in MS Office applications and transportation information systems.

• Ability to maintain confidentiality and follow military administrative protocols.

Qualifications

• High school diploma or equivalent required.

• Minimum of three (3) years of experience in commercial, government, or contractor household goods movement operations.

• Mission-oriented and customer service-oriented mindset.

• Strong organizational skills with attention to detail.

• Must be computer literate and proficient; ability to operate ETOPS and DPS systems.

• Ability to pass Pre-Employment Drug Test and Background Screening.

• Ability to receive a favorable TIER-1 Investigation result and obtain and maintain a CAC.

• Applicant must possess a REAL ID-compliant, state-issued driver's license.

Preferred Qualifications:

• Eligible incumbent in good standing is highly desirable.

• Transportation or management coursework (military or civilian) preferred *.*

• Five (5) years of supervisory experience is

• Experience in military logistics or personal property operations preferred.

• Knowledge of military forms, shipment documentation, or transportation processes is highly desirable.

• Experience in a Personal Property Office or similar transportation/logistics environment preferred.

• Familiarity with military documentation, counseling workflows, or transportation regulations.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee may use repeated motions that include the arms, wrists, hands, and fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, or crouch. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Job ID

Work Type

On-Site

Company Description

Work Where it Matters

Akima Facilities Operations (AFO), an Akima company, is not just another federal facilities contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AFO, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , AFO provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , AFO sustains mission readiness and ensures quality of life by maintaining high value assets and operations at peak performance and successfully manages these operations through accurately forecasting, managing, and aggressively controlling costs.

As an AFO employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).