Strategic Collections Associate

Meet Vestis®: For the People Who Make It All Work
At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running.
Join us and build a career supporting the people who make it all work.

Strategic Collections Associate
Strategic Collections Associates are responsible for the analysis and collection of assigned accounts receivable portfolios for Vestis customers, as well as ensuring that assigned customer accounts are reconciled and accurate to facilitate timely collections inside established payment terms in a call center environment.

SPECIFIC RESPONSIBILITIES:

• Communicates via phone conversations, email, fax and letters with customers concerning status of invoice payments.
• Follows up on collection calls with customers (external and internal).
• Works with customers and field operations in a proactive manner to resolve discrepancies.
• Resolves all overdue account balances.
• Performs day-to-day activities that ensure effective account management of assigned collection accounts.
• Reviews open A/R for all assigned accounts and prioritize collection activities to maximize cash collections.
• Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues.
• Establishes strong working relationships with field team to support collections efforts.
• Monitors changes in customer financial status and payment patterns.
• Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information.
• Reviews assigned accounts to maintain accuracy.
• Reviews account status using current and historical invoicing and payment activity analysis.
• Communicates to cash operations specialist regarding cash applications to research and reconcile misapplied or payment issues.
• Manages accounts receivable for large Strategic/Cleanroom customers that impact multiple Market Centers through phone and email correspondence.
• Develops relationships with National Account Managers and Key Account Managers – as well as Market Center personnel.
• Works in conjunction with Billing Department to resolve discrepancies and customer disputes related to customized invoices.
• Manage accounts with “Purchase Order” to ensure funding, payment and timely updating.
• Performs other duties as assigned or requested.

EDUCATION:

• High School Diploma or equivalent required.
• Associates Degree or above preferred.

EXPERIENCE:

• One year of credit and/or collections experience is preferred.
• Vestis Financial Shared Services (FSS) experience is preferred.

KNOWLEDGE/SKILLS & ABILITIES:

• High level of organizational skills, integrity and accuracy.
• Strong communication skills both written and verbal.
• Strong attention to detail, analytical and problem solving skills.
• Good interpersonal skills working with internal and external customers.
• Demonstrated excellent customer service skills.
• Advanced skills in Microsoft Office Suite (Word and Excel).
• Knowledge of Oracle.
• The ability to prioritize workload and meet tight deadlines.
• Must be a self-starter, able to work independently as well as be part of a team.
• Knowledge of foreign currency exchange values preferred.
• Ability to manage an average dollar volume portfolio 3-4 times larger than a Local Collector position.
• Internal applicants – preferred 6 month average of attaining 90% or higher call volume goal.
• Internal applicants – preferred 6 month average of attaining 85% or higher call quality.

ADDITIONAL RESPONSIBILITIES:

• Ability to develop and maintain a positive working relationship with others.
• Supports and participates in the Company's quality standards with a continuous focus on customer service.

Environment:

• Office setting /Hybrid

Headquartered in Roswell, GA, Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. Vestis® is a leader in the B2B uniform and workplace supplies category. Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets. The Company’s comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more.

Vestis® is an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Vestis Commitment to Equal Opportunity Employment
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.
Reasonable Accommodations and the Online Application Process
Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com.
Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.
Thank you for your interest in an employment opportunity with Vestis, Canadian Linen and Québec Linge.

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