Customer Support Project Specialist

If you are seriously interested in this position, within 24 hours of applying email your resume and cover letter to careers@agistix.com explaining why you would be a great fit for this role.

Position Responsibilities:

General

• Become an Agistix Expert
• Learn our software through hands-on training, using it as a customer would, in designated test scenarios until you are proficient and able to test the software
• Respond to client's requests for information or account changes while meeting established SLA's
• Conduct online training sessions with customers, their suppliers, and carriers
• Assist with troubleshooting by researching in-depth, testing and assessing, and then reporting specifics with facts and detailed examples

Data Management

• Proactively manage and monitor customer data to identify opportunities (efficiencies, cost savings, etc)
• Monitor our EDI orchestrations for files that need reprocessing and contact customers when needed
• Perform a variety of data support tasks, including develop custom reports, analyze customer data to identify trends and data anomalies, and data scrubbing
• Manage, monitor and establish metrics

Customer Management

• Input customer account information, review and maintain account databases, setup new customers
• Test new application enhancements, identify and report issues in a timely manner, create and update project management tickets
• Manage implementation tasks for new and existing customers
• Track customer activity as required to support invoicing requirements

Be a Team Player

• Proactively communicate with internal and external stakeholders
• Work and collaborate as a strong team member with all areas of our business – our development engineers, customer support, sales
• Provide support for strategic initiatives

Position Requirements:

• Self-motivated - set priorities and takes initiative with given assignments
• Detail-oriented - corrects errors with precision, questions with insight and thoroughness, examines fine points for accuracy
• Excellent written and verbal communication skills
• Proactive communication required to ensure all remote team members are current on tasks
• Keen sense of timeliness and ability to establish and meet deadlines
• Comfortable with minimal supervision, but high accountability
• Ability to switch tasks quickly and sometimes often
• Willingness to learn as you go, with a “Do-It-Yourself” attitude, and always willing to take on new tasks
• Highly organized - can locate files, emails, presentations quickly
• Strong Microsoft Excel skills
• Outstanding computer skills
• Current computer system (PC or Mac), secure high-speed internet, and workspace free from distractions and noise
• Prior experience in remote work environment
• Bachelor's degree required
• Experience working in a small, growing company a plus
• A strong work ethic with a positive attitude, a team player with high integrity

Additional Details

This position is 100% remote. The team has been fully remote for over a decade.

This role is a FT 1099 hourly contract position with the possibility of transition to FT salaried employee position as business growth dictates. The contract period will run for a minimum of 90 days before a FT opportunity would be available. During this time period, the expectation is that you demonstrate your ability to be an ongoing, strong contributor to the organization.

Required working hours are 8 am - 5 pm EST for one position, the other FT role hours can be agreed upon.

To show your interest for this position, when you apply please send an email to careers@agistix.com indicating why you are a fit for this opportunity. This is a required step.

We all work hard at Agistix, we treat each other with respect, and together we make a great team. We want the newest member of our team to have the same qualities.

Job Types: Contract, Part-time

Pay: $20.00 - $25.00 per hour

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 2 years (Preferred)
• Project management: 1 year (Preferred)

Work Location: Remote