Technical Support Specialist (GIS)

We are seeking a proactive, solution-oriented Technical Support Specialist with a robust GIS background to join our mission-driven support team. At the intersection of geospatial technology and customer success, you won’t just be answering tickets—you’ll be acting as a technical advocate for our users, ensuring they unlock the full potential of our spatial tools.

Reporting to the Success Manager, you will serve as a critical bridge between our users and our product. This role is designed for a GIS professional who thrives on deep-dive troubleshooting and delivering a premier support experience that mirrors the excellence of the technology itself.

What You Will Do

• Investigate and resolve customer technical issues across our portfolio of GIS and mapping software applications, delivering timely, accurate, and professional support
• Serve as a knowledgeable resource for prospective and current customers in mapping, GIS, government, and educational sectors
• Continuously test products and report issues to the QA team, contributing to software quality before and after release
• Gather and share customer feedback with relevant teams to drive product and service improvements
• Represent the company at conferences trade shows, and training events (domestic and occasional international travel)

What We Are Looking For

Required Qualifications

• Minimum one year of practical experience in a customer-facing or technical support environment (software or technology experience strongly preferred)
• Solid foundational knowledge of GIS, cartography, geography, geodesy, and related concepts and terminology
• Proficient with GIS software such as Global Mapper, ArcGIS, QGIS or comparable platforms
• Demonstrated ability to troubleshoot complex software and geospatial issues resourcefully and independently
• Experience configuring and troubleshooting Android and iOS mobile devices
• Excellent written and verbal communication skills — you can explain technical concepts clearly to non-technical audiences
• Strong sense of ownership: you follow through, take initiative, and do not wait to be told what to do next
• Adaptability and a positive attitude toward working in a fast-paced, evolving environment
• Genuine curiosity and commitment to continuous learning — staying on top of product updates and industry trends

Preferred Qualifications

• Bachelor’s degree or higher in Geography, Computer Science, GIS, Applied Environmental Sciences, or a related technical field
• Experience with GIS platforms such as ESRI ArcGIS, Global Mapper, Safe FME Desktop, AutoCAD, or MicroStation
• Familiarity with Avenza MAPublisher, Geographic Imager, or the Avenza Maps mobile app
• General IT skills across Windows, Mac, or Unix/Linux environments, including TCP/IP networking fundamentals
• Experience with Adobe Creative Suite, particularly Illustrator and Photoshop
• Knowledge of online data portals, WMS/WFS servers, and online mapping platforms such as Google Maps or Mapbox
• Experience with software product lifecycle and quality assurance processes
• Experience with ticketing systems (Zendesk, Jira Service Management, Salesforce Service Cloud, or similar)

Apply

Apply via email only to HR@bluemarblegeo.com with a cover letter, resume and writing sample.

No phone calls, apply via email only.

Benefits

Medical, Dental insurance available, 401K, vacation days, friendly casual hybrid work environment