IT Support Technician

Application Instructions

Please fill out the requested personal contact information and fill out your past employment information. Upload your resume and, if desired, a cover letter to the attachments link below.

NOTE: In an effort to protect applicants from fraudulent job postings, please note that all hiring-related communications will take place either here on the CORE job portal or directly with current CORE employees in-person, on video calls, on the phone or via emails with a domain of either @coreconstruction.com or @coreltd.com. We will NEVER ask you for sensitive information or payment to interview with us, nor will we directly communicate through LinkedIn or any other social media page. If you receive any offers from someone you suspect is falsely posing as a CORE employee and want to check the validity, please email us at careers@coreconstruction.com.

Position Description

Description:

CORE is seeking an IT Support Technician for the Midwest region in our Indianapolis office. This role will work with a team of technology professionals across the country to provide exceptional IT service desk support for all CORE employees.

The ideal candidate is customer-focused, technically skilled, and thrives in a fast-paced, team-oriented environment. This is an in-office position that will require occasional travel to other offices and jobsites as needed.

Responsibilities include:

• Provide timely and high-quality resolutions to end-user issues and requests across all national offices
• Provide support for Microsoft Office 365 and other business applications
• Provision services and equipment for users
• Configure and troubleshoot printing and multifunction devices
• Configure and troubleshoot mobile devices, primarily iOS devices
• Support Microsoft Teams meeting rooms and other conference room technology
• Assist in the setup and support of remote jobsites and offices including but not limited to network cabling, printer configuration, and coordination with project teams
• Maintain an accurate and well-organized inventory of IT assets

Position Requirements

Candidate Qualifications:

• Preferred to have at least three years of IT service desk support experience in an enterprise environment
• Strong troubleshooting, critical thinking, and decision-making skills
• Knowledge of Windows 11 operating system and Office 365 application support
• MacOS and Apple iOS troubleshooting experience
• Basic understanding of AD/Entra and Office 365/Exchange administration
• Basic network troubleshooting skills
• Experience supporting both local and remote users
• Ability to multitask while maintaining a strong attention to detail
• A positive, professional, and empathetic attitude
• Excellent verbal and written communication skills
• A strong learning aptitude and desire to continuously improve
• Must work well in a team environment and be committed to client service
• Must be willing to travel
• A valid driver's license
• Ability to lift and carry equipment weighing up to 50 pounds, as well as perform tasks that may require bending, standing, and working in various office or jobsite environments.

Equal Opportunity Employer

CORE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.