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Apr 19, 2026

Licensing Supervisor

Job Description

Licensing Supervisor

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Licensing Supervisor

Salary

$68,702.40 - $122,428.80 Annually

Location

Des Moines - 50313 - Polk County, IA

Job Type

Full-time

Job Number

26-02823

Agency

427 Department of Inspections, Appeals & Licensing

Opening Date

04/15/2026

Closing Date

4/29/2026 11:59 PM Central

LinkedIn Tag

#LI-DNP

Point of Contact

Anne Schlepphorst, anne.schlepphorst@dia.iowa.gov

  • Description

  • Benefits

Job Description

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic professional to join our regulatory department and serve as a Licensing Supervisor (Public Service Manager 1) within our Professional Licensing Division at our central office near Valley Junction in Des Moines, Iowa.

Who We Are

DIAL's mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency.

DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions: Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers' Compensation, and Administration.

The Licensing Supervisor position reports to the Bureau Chief for the Application and Renewal Bureau, and will supervise one of two teams of licensing specialists. The Application and Renewal Bureau serves as the centralized administrative hub for managing the licensing lifecycle of thousands of professionals and businesses across the state. This position will be located at 6200 Park Ave, Des Moines, IA.

What We're Seeking

The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual. Applicants should have a proven track record of completing tasks on a strict deadline, experience working with diverse populations, work well in a team environment and have a desire to learn rules for various professions.

Desired skills and abilities include:

  • Regulatory Interpretation: Expert ability to analyze and apply state statutes (Iowa Code) and administrative rules to ensure consistent, legally defensible licensing decisions.

  • High-Volume Operations Management: Proven skill in overseeing complex workflows, resource allocation, and utilizing licensing databases to maintain organizational efficiency.

  • Service-Oriented Communication: Capacity to explain complex requirements clearly and provide empathetic guidance to applicants navigating stressful or sensitive situations.

  • Team Leadership & Quality Control: Experience in mentoring staff, auditing performance for accuracy, and fostering a culture of accountability in a fast-paced environment.

  • Process Optimization: Identify and mitigate workflow inefficiencies to enhance services delivery.

  • Ethical Integrity & Adaptability: Unwavering commitment to data privacy and the agility to lead a team through legislative changes or departmental restructuring.

What You'll Do

You will be an integral member of our Licensing Division's administrative team, providing direct support to the agency's operations by:

Operational Oversight & Performance

  • Lead the end-to-end licensing lifecycle for multiple professional groups, ensuring all applicants meet statutory requirements for entry into their respective fields.

  • Spearhead quality improvement initiatives and "Lean" strategies to streamline application workflows and modernize service delivery.

  • Manage high-level database administration and monitor bureau expenditures to ensure cost-effective operations and accurate record-keeping.

Leadership & Team Development

  • Direct the daily operations of the licensing team, with a focus on motivating staff, hiring, and fostering professional growth through clear performance plans and regular evaluations.

  • Serve as a subject matter expert on licensing statutes and administrative rules, providing ongoing staff training to ensure consistent and accurate application of the law.

Inter-Agency & Compact Coordination

  • Oversee all aspects of interstate licensure compacts, including active participation in national committees and commissions to facilitate professional mobility.

  • Represent the bureau by presenting data and policy updates to Professional Boards, stakeholder groups, and internal leadership teams.

  • Author and maintain bureau level documents, including official policies, standard operating procedures, and specialized correspondence.

What We Offer

When you join DIAL, you help to make Iowa safer and healthier, while enjoying an outstanding benefits package! In addition to providing a positive work environment, we offer a great compensation package for all our full-time employees, including:

  • Robust benefits, including excellent health, dental, life and vision insurance.

  • Teleworking options after the first six months.

  • Generous paid time off, including vacation, paid holidays, and sick leave accrual.

  • Opportunities for professional development.

  • Flexible Spending Accounts for medical and dependent care.

  • Iowa Public Employee Retirement System (IPERS) Retirement Package.

  • Optional 401A plan with employer contribution.

  • Retirement Investors Club (Employer Sponsored Retirement Plan).

  • Employee Assistance Program for support when you need it most.

  • Access to an on-site employee fitness center

  • Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more)

For additional information on benefits click here.

Excited to pursue the next step in your career? Apply today!

Background check required.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federalRight to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov .

This is a non-merit position with the Iowa Department of Inspections, Appeals & Licensing .

Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from an accredited four-year college or university and experience equal to four years of full-time work in program administration, development, management, or operations. 2) Eight years of full-time work experience in program administration, development, management, or operations. 3) All of the following (a and b):

a. Four years of full-time work experience work in program administration, development, management, or operations; and

b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

4) All of the following (a, b, and c):

a. Two years of full-time work experience work in program administration, development, management, or operations; and

b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work equals one year of full-time experience; and

c. A combination of a total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is

also equivalent to one year of full-time experience or education.

5) Current, continuous experience in the state executive branch that includes one year of full-time work as a Public Service Supervisor or comparable specific management-level position.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class\and\pay/JobClassDescriptions/PublicServiceManager1-00784-60784-80784.pdf)

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

Employer

State of Iowa

Agency

427 Department of Inspections, Appeals & Licensing

Address

6200 Park Avenue; Suite 1

Des Moines, Iowa, 50321

Website

https://dia.iowa.gov/

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