Collections Associate

For the People Who Make It All Work
At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running.
Join us and build a career supporting the people who make it all work.

Overview
The Collections Specialist is responsible for the analysis and collection of assigned accounts receivable portfolios for Vestis customers, as well as ensuring that assigned customer accounts are reconciled and accurate to facilitate timely collections inside established payment terms in a call center environment.
Responsibilities/Essential Functions

• Performs day-to-day activities that ensure effective account management of assigned collection accounts
• Reviews open A/R for all assigned accounts and prioritize collection activities to maximize cash collections
• Communicates via phone conversations, email, fax and letters with customers concerning status of invoice payments
• Performs reconciliations for assigned accounts to maintain accuracy
• Follows up on collection calls with customers (external and internal)
• Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues
• Establishes strong working relationships with field team to support collections efforts
• Works with customers and field operations in a proactive manner to resolve discrepancies
• Reconciles account status using current and historical invoicing and payment activity analysis
• Liaison with cash operations regarding cash application specialist to research and reconciles misapplied or payment issues
• Resolves all overdue account balances, unassigned cash and payment discrepancies through research, communication and follow up with clients or field operations
• Prepares delinquent accounts for placement with outside collection agencies per Vestis policy
• Monitors changes in customer financial status and payment patterns
• Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information
• Performs other duties as assigned or requested

Additional Responsibilities

• Ability to develop and maintain a positive working relationship with others
• Supports and participates in the Company's quality standards with a continuous focus on customer service

Knowledge/Skills/Abilities

• High level of organizational skills, integrity and accuracy
• Strong communication skills both written and verbal
• Strong attention to detail, analytical and problem-solving skills
• Good interpersonal skills working with internal and external customers
• Demonstrated excellent customer service skills
• Proficient in Microsoft Office Suite (Word and Excel)
• Knowledge of Oracle
• The ability to prioritize workload and meet tight deadlines
• Must be a self-starter, able to work independently as well as be part of a team

Experience
2+ years of credit and collections experience is preferred but not required
Education
A High school diploma or equivalent is required

Headquartered in Roswell, GA, Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. Vestis® is a leader in the B2B uniform and workplace supplies category. Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets. The Company’s comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more.

Vestis® is an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Vestis Commitment to Equal Opportunity Employment
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.
Reasonable Accommodations and the Online Application Process
Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com.
Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.
Thank you for your interest in an employment opportunity with Vestis, Canadian Linen and Québec Linge.