Development & Training Instructor II

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.

The Development & Training Specialist II is responsible for designing, developing, and delivering learning solutions that support Shentel’s business objectives, operational priorities, and talent development strategy. This role works independently on moderately complex training initiatives, partners closely with business leaders and subject matter experts, and serves as a trusted resource for learning execution across functional teams. The Specialist II role demonstrates strong instructional capability, learning technology proficiency, and the ability to translate business needs into effective, scalable learning experiences.

Key Responsibilities
Training Design & Delivery

• Design, develop, and deliver instructor led, virtual, and blended learning programs aligned to business and operational needs
• Facilitate training sessions for frontline, professional, and leadership audiences using adult learning principles; including onboarding, operational, and enterprise training
• Customize learning content to support onboarding, upskilling, compliance, systems, and performance improvement initiatives

Learning Strategy & Partnership

• Partner with Customer Service, Sales, and subject matter experts to assess training needs and recommend appropriate learning solutions
• Translate business requirements into clear learning objectives, curricula, and evaluation measures
• Support change initiatives by developing learning and communication materials that reinforce adoption and readiness

Learning Technology & Administration

• Leverage Shentel’s learning platforms (e.g., LMS, digital learning tools, content libraries) to manage learning assignments, track completion, and report outcomes
• Support ongoing content maintenance, versioning, and curriculum updates within the Knowledge Base and Shentel University
• Apply data and feedback to continuously improve learning effectiveness

Evaluation & Continuous Improvement

• Measure instructional effectiveness and learner outcomes using qualitative and quantitative feedback
• Partner with leaders to evaluate training impact on performance, behavior, and business results
• Stay current on learning trends, tools, and best practices to bring innovative approaches to Shentel

Collaboration & Mentorship

• Serve as a peer mentor to entry level development and training roles
• Contribute to team standards, templates, and learning best practices
• Collaborate cross functionally to ensure consistency and quality across learning experiences

Required Qualifications

• Bachelor’s degree in Education, Human Resources, Organizational Development, Business, or related field or equivalent experience
• 3–5 years of experience in training delivery, instructional design, or learning program support
• Demonstrated experience facilitating both in person and virtual training sessions
• Strong communication, presentation, and stakeholder management skills
• Experience working with learning management systems (LMS) and digital learning tools

Preferred Qualifications

• Experience supporting operational, technical, sales, or customer facing training
• Familiarity with agile or project based learning development
• Experience supporting onboarding programs and ongoing employee development initiatives
• Strong analytical skills with the ability to interpret learning data and outcomes

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

For technical issues with the website, please contact employment@emp.shentel.com.

EEO is the Law and Pay Transparency

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