Clerical/Customer Service Eligibility List

The City of Aurora is accepting applications to establish an eligibility list for various clerical and customer service-related positions. This list will be utilized to fill the following positions: Account Clerk I, Account Clerk II, and Customer Service Representative. These positions report to various departments/divisions within the City of Aurora including Revenue and Collections, Water Billing, Purchasing, Accounting, Development Services, and Customer Service.

Duties include but are not limited to: Assist the public with inquiries and provide general information about departmental rules, regulations, and procedures; Assist the public in completing forms and making various applications; Assist in resolving basic complaints; Conduct research on a variety of items including accounts and properties; Perform data entry and word processing functions; Perform cash handling to accept payments from the public; Process invoices, public licenses, and permits; Perform tasks related to the administration of purchase orders; Assist in mailroom and/or open, sort, process, and distribute office mail; Establish and maintain a variety of general office files and confidential files; Other duties as assigned.

These positions require a high school diploma or GED. These positions also require at least one (1) year previous clerical experience. Must be able to type 35 words per minute, corrected.

Must successfully pass pre-hire requirements including but not limited to a typing test, written Civil Service exam, polygraph, physical, drug screen and background check.

These are union represented positions. The hours of the position will vary and may be part time or full time depending on the vacancy.

Beginning hourly pay for Account Clerk I is $21.62/hour, after 6 months $22.11/hour, after 1 year $22.87/hour, and annual increases thereafter.

Beginning hourly pay for Account Clerk II and Customer Service Representative is $24.97/hour, after 6 months $25.53/hour, after 1 year $26.10/hour, and annual increases thereafter.

UNION BENEFITS

The City of Aurora offers a comprehensive benefits package for full-time and eligible part-time employees in accordance with the Collective Bargaining Agreement:

• Annual pay increases (in accordance with Labor Agreement)
• Health, dental, vision, and life insurances
• Employee Assistance Program (EAP)
• Illinois Municipal Retirement Fund (IMRF)
• Paid vacations, holidays, floating holidays, personal days, and sick leave
• Gym membership reimbursement
• Uniform Allowance (as determined by policy)
• Interpreters Stipend
• Tuition Reimbursement
• May be eligible for Federal Student Loan Forgiveness Program (if requirements are met)

APPLICATIONS WILL BE ACCEPTED ONLINE UNTIL 3:00 PM MAY 11, 2026

OR

UNTIL 100 APPLICATIONS HAVE BEEN RECEIVED

The following days/times will be available for the completion of the typing test and written civil service exam:

• Monday, May 18, 2026, at 1:00 PM
• Tuesday, May 19, 2026, at 9:00 AM or 1:00 PM
• Wednesday, May 20, 2026, at 8:30 AM or 12:30 PM

You will receive an email from civilservice@aurora.il.us within 72 hours of the submission of your application to register for a day/time to complete the exam. Please be sure to monitor your email inbox and spam/trash folder to ensure receipt of the email. You must register for the exam by Wednesday, May 13th to fully complete the application process. Timeslots for the exam are on a first come, first serve basis and certain days/times may fill up. The exam will be held in-person and can take up to 2.5 hours to complete.

To learn more about the City of Aurora, IL, visit https://www.aurora-il.org/1111/About-Our-City.