Master Gardener Program Assistant II

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Do you enjoy learning and having a lot of variety in the work you are doing?

If so, The Iowa Master Gardener program with Iowa State University Extension and Outreach is currently seeking applicants for a Program Assistant II position!

What You'll Do:

• Editing video subtitles for distribution on public channels

• Coordinating monthly volunteer recognition material order process and distribution to county office staff

• Assist in planning social media strategy and creation of social media content

• Managing Master Gardener email account, including responding to volunteers and clients and routing messages as appropriate

• Editing a variety of documents including newsletter, flyers, etc. for grammar, spelling, and punctuation errors

• Responding to VRS (Volunteer Reporting System) user support tickets and escalating tickets as appropriate

• Managing website event calendar and general content updates as needed

• Providing administrative support leading up to in-person conferences and events

• Attending monthly statewide Zoom meetings and providing administrative support for those meetings

• Assist in updating educational curriculum and supporting students in Moodle

• Support and coordinate activities for the Iowa Donation Garden Network

This is a fixed term position with an end date of 6/30/2027 with the opportunity for renewal.

If you are seeking a position with a team that is making a difference, this is a great opportunity for you!

Level Guidelines
• Career-level position demonstrating proficiency and knowledge of related competencies
• Works under direct to general supervision and may receive guidance on more complex assignments
• Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature
• Applies thorough knowledge to respond to inquiries and requests
• Able to resolve most problems and issues and respond to requests without escalation
• Provides guidance to students
• May provide supervision to one to two other staff or lead a small work team

Preferred Qualifications:

• Experience providing administrative support

• Experience managing content for websites, social media, etc.

• Knowledge or education in horticulture-related field

• Experience using creative software such as Adobe Creative Suite or Canva

• Familiarity with learning management systems such as Canvas, Moodle, or similar programs

• Proficiency in Microsoft Office Suite programs

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

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Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu .

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.