Account Manager

Who We Are

Alene Candles LLC & Midwest is a private label, contract manufacturer that produces high-quality candles for some of the world’s most recognized retail, boutique, and cosmetic brands. With our headquarters in New Hampshire and locations in Ohio, we’ve been in business for over 25 years. We are passionate about making the best products in the world, making safety our number one priority, and being an insanely great place to work. We have been selected as a "Best Company to Work For" in 2020 and 2021 and 2023 Business of the Year for Manufacturing.

Additional Job Details

• Manages all aspects of programs for key customer account.
• Maintain strong working relationships and communication with key account customers, including onsite visits and tours.
• Monitors BOM and order entry with high level of accuracy.
• Track program deliverables using appropriate tools.
• Constantly monitor and report on progress of the program to all stakeholders.
• Managing customer open orders daily with focus on maintaining green customer scorecard.
• Work with Supply Chain to verify all components arrive prior to start of production and that customer dates are met.
• Verify SO/PO receipt from Customer and use this to trigger operational actions.
• Transact any operations required with respect to sales order/PO management within internal ERP system and customer systems including IFS, SAP, Fiori, and salesforce.
• Verify R & D approval completed prior to start of operational activities.
• Establish and/or verify current work instructions.
• Monitor pilots and trials for customers and ensure learnings translated to MAP as required to achieve the best results.
• Ensure all pilots and line trials are scheduled and managed in Salesforce.
• Manage tracking of pilots and line trials including costs to the customer.
• Monitor customer chargebacks and report to internal stakeholders.
• Establish operational ship date and monitor for completion.
• Create weekly S&OP documents and lead discussions with customers.
• Maintain forecasts provided by customers within internal ERP system to support internal S&OP.
• Assist in managing volume allocation through capacity understanding.
• Participation in Account Management Team Meetings as well as internal cross-functional meetings.
• Prepare and/or edit meeting minutes, presentations, and tables.
• Participate in post program assessment of results.
• Monitor quality of customer products.
• Maintain Alene standards of performance and comply with housekeeping, safety policies and procedures.
• Other duties as assigned by the Customer Relations Director and VP.

Top 5-10 Soft Skills:

• Critical thinking and problem-solving skills
• Strong decision making, planning and organizing skills
• Self-directed and ability to manage multiple priorities
• Effective and professional communication with strong influencing and leading skills
• Proven program or operational management skills required to create, maintain and enhance program performance
• Understanding of ERP / MRP
• Highly organized
• Strong attention to detail
• Medium to advanced MS Excel skills

Education required:

• Bachelor’s Degree preferred. Minimum of Associate degree (AA) or equivalent from two-year college or technical school.

Range of Experience:

• Four (4) years demonstrated program or operational management experience.

Preferred Skills:

• Computer Skills – Proficient in software skills including Microsoft Office, Access, Outlook. SAP a plus.

Physical Demands & Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit; use fingers and hands to keyboard data, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

Benefits