IT Support Analyst

Kansas Department of Agriculture: 1320 Research Park Drive, Manhattan, KS 66502

About the Position:

• Who can apply: Anyone
• Classified/Unclassified Service: Unclassified
• Full/Part-time: Full-Time
• Work Schedule: Days
• Eligible to Receive Benefits: Yes
• Veteran Preference Eligible: Yes
• Disability Preference Eligible: Yes

Compensation:

• Annual Salary Range: $50,000 to $54,000 Per Year
• Hourly Pay Range: $24.04 to $25.96 Per Hour
• Salary can vary depending upon education, experience, or qualifications.

Employment Benefits:

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Fitness Centers in select locations
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

Visit the Employee Benefits page for more information…

• Provide technical support for desktops, laptops, mobile devices, printers, audio/video equipment, and related peripherals.
• Troubleshoot and resolve issues involving hardware, software, operating systems, Microsoft Office applications, connectivity, remote access, and endpoint security tools.
• Create, configure, and maintain user accounts and access for new and existing staff.
• Install, configure, deploy, replace, and maintain agency IT equipment and software.
• Support on-site and remote access to agency-managed systems, networks, and technology resources.
• Maintain and update printers, print queues, and print server configurations.
• Respond to service requests and technical issues in a timely and professional manner and escalate issues when needed.
• Develop and maintain technical documentation, support procedures, configuration records, and knowledge base materials.
• Assist with monitoring system performance, security, and operational readiness.
• Participate in resolving service disruptions, outages, and other technical incidents.
• Evaluate and recommend hardware and software improvements based on business needs, supportability, and cost.
• Assist with process improvement efforts, including automation of routine support tasks through scripting or basic programming when feasible.

• Strong knowledge of computer hardware, software, operating systems, and common end-user technologies.
• Ability to troubleshoot and resolve technical issues involving devices, software, user accounts, and connectivity.
• Strong customer service and interpersonal skills.
• Ability to communicate technical information clearly to non-technical users.
• Strong problem-solving skills and attention to detail.
• Ability to prioritize tasks, manage multiple requests, and respond effectively in a service-oriented environment.
• Ability to work independently and collaboratively as part of a team.
• Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP.
• Ability to document technical issues, solutions, and procedures accurately.

• Experience providing technical support in a help desk, service desk, or desktop support environment.
• Experience supporting a wide range of end-user devices, including computers, printers, mobile devices, and audio/video equipment.
• Familiarity with help desk ticketing systems and IT service management practices.
• Ability to provide basic training and guidance to end-users on software, hardware, and agency systems.
• Experience creating and maintaining technical documentation and knowledge base articles.
• Ability to analyze and recommend hardware and software solutions based on compatibility, usability, and supportability.
• Experience assisting with device deployments, workstation refreshes, and onboarding/offboarding activities.
• Experience with scripting or automation of routine support tasks.
• Ability to provide guidance and technical assistance to other support staff when needed.

• High school diploma or equivalent.
• One year of experience in information technology support, help desk operations, desktop support, or a related technical support role.
  Substitution: Postsecondary education in information technology, computer systems, computer support, or a related field may be substituted as appropriate for required experience.
• Experience using computers, standard business software, and common office technology.
• Valid driver’s license may be required for travel between work sites.

• CompTIA A+
• CompTIA Network+
• Microsoft 365 Certified: Fundamentals
• ITIL Foundation Certification

Post-Offer/Pre-employment Requirements:

Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.

If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions

Recruiter Contact Information:

• Name: Alyssa Satterthwaite
• Email: Alyssa.Satterthwaite@ks.gov
• Phone: (785) 564-6713
• Fax: (785) 564-6777
• Mailing Address: 1320 Research Park Drive, Manhattan, KS 66502

Required Documents for this Application to be Complete:

• On the My Job Applications page, verify these documents are present and valid. Upload or delete and replace if needed.
  • DD214 (if you are claiming Veteran’s Preference)
• Inside your Job Application, upload the these documents:
  • Resume (or choose existing resume if you have one)
  • Cover Letter

Job Application Process

• Sign in to your existing account or Register for a new account.
• Review and complete your contact information on the My Contact Information page.
• Upload documents listed in the Required Documents section of this job posting to the appropriate location.
• Complete and Submit your application.
• Check your email and My Job Notifications for written communications from the Recruiter.
  • Email - the email listed on the Careers>My Contact Information page.
  • Notifications - view the Careers>My Job Notifications page.

See the helpful links below to assist in completing your application:

• Instructions:
  • Job Search
  • Registration & User Account
  • Application
  • Frequently Asked Questions

How to Claim Veterans Preference

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran’s Preference

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference

PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785)296-7712, scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Landon State Office Building
900 SW Jackson, Rm 401
Topeka, KS 66612

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.