Member Service Representative

Member Service Representative - Watertown Branch

Schedule: Monday – Friday 8:00am-5:00pm | 40 hours per week

Wage: Wage depends on experience/education. EOE.

Benefits: Health, Dental, Vision, 401k program matching contributions up to 5%, PTO, Short Term/Long Term Disability, Life, Cafeteria/Flex Plan, and paid Federal Holidays

Position Summary: We are looking for a service-oriented individual to join our team and provide our members with trustworthy and friendly financial experiences. At Dakotaland FCU the members are the number one priority. Member Service Representatives are here to assist members by identifying products and services that would be beneficial to their financial success. They should also create awareness of all available products and services so that members may make an informed decision as to what is best for their current financial situation.

Duties and Responsibilities:

· Serve as a trusted partner to members by opening and maintaining a wide variety of accounts, including Personal, Business, Trust, Payee, IRA, Funeral Trust, and Club accounts.

· Support members’ short- and long-term financial goals by issuing, modifying, and redeeming Certificates of Deposit, including IRA Certificates.

· Empower members to confidently use Dakotaland’s digital and technology solutions that fit their busy, on-the-go lifestyles.

· Act as a go-to resource for members’ day-to-day financial needs by handling phone inquiries, account transfers, research and maintenance, Visa and loan payments, and wire processing.

· Build lasting relationships with members by understanding their needs and proactively offering guidance and solutions throughout every stage of life.

Skills:

· Must possess good judgment and be able to make independent decisions.

· Expected to stay up to date on all credit union services and explain those to members on a general basis.

· Must have exceptional communication skills and a desire to interact with the public.

· Must be a highly productive person with ability to manage multiple duties concurrently.

· Ability to exhibit confidentiality, patience, courtesy, and tact when providing assistance or service to members and collaborating with coworkers.

About Us: Dakotaland Federal Credit Union is a not-for-profit financial cooperative owned and operated by our members. There are no stockholders, partners, or outside owners. We are a full-service financial institution, taking pride in serving our members. Our vision is to always put the member first and to be the preferred financial institution in our service area.

Physical Requirements: The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. Must be able to occasionally lift/transport up to 10 pounds at a time. Ability to sit and/or stand for long periods of time. Environment is primarily indoor.

Accepting applications until May 6, 2026.

Applicant must be bondable, pass a background check, and have a valid driver’s license.

Contact Information: Phone 605-353-8739

Email hrmail@dakotalandfcu.com

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person