Communications Coordinator

Position Summary
The Communications Coordinator works with the communications team to implement strategies to promote the mission, vision, and activities of the organization through various communication channels. In addition, this role is responsible for providing general administrative support for the organization.

This role is ideal for a detail-oriented, proactive marketer who can translate complex information into clear, engaging content. The Coordinator works collaboratively with internal teams to lead marketing efforts for assigned departments, using strong organizational, storytelling, and technical skills to support program and fundraising goals.

Location

• All work is performed remotely. Applicants must have reliable internet service from their location. Quarterly in-person training days are mandatory.

Qualifications (Required)

• Associate or bachelor’s degree in marketing, communications, or related field.
• 3+ years of experience planning, developing and executing marketing content for an organization.
• Ability to translate mission-driven work into clear, compelling stories that engage donors, participants, and the broader community.
• Experience with graphic design principles and best practices, with proficiency in tools such as Canva, Adobe Creative Suite, or similar platforms.
• Ability to edit and produce simple, engaging video content using platforms such as Adobe Premiere, Canva, or similar tools
• Excellent written and verbal communication skills in English.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Ability to work independently in a remote environment.

Qualifications (Preferred)

• Strong proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Experience with Zoom (meetings, webinars, breakout rooms, screen sharing, recordings).
• Experience in nonprofit, rare disease, neurology, or chronic illness communities is an asset.
• Experience collaborating with cross-functional teams to plan and execute marketing initiatives.
• Understanding of fundraising and donor communications, including appeals, campaigns, or stewardship content.
• Experience developing content for multi-channel campaigns (email, social media, web) with a cohesive message.

Core Competencies

To be successful in this role, candidates should possess the following:

• Empathy and Compassion – Passionate about enhancing the quality of life for individuals and families impacted by Ataxia. Exhibits a keen ability to empathize with others, approaching all interactions with kindness and a deep concern for the well-being of the Ataxia community.
• Ownership and Accountability – Takes responsibility for assigned projects and follows through to completion. Proactively identifies next steps, communicates progress, and ensures work aligns with timelines and expectations.
• Collaboration – Works effectively with cross-functional teams to understand needs, align on priorities, and execute marketing efforts that support organizational goals.
• Strategic Thinking – Understands how individual projects contribute to broader organizational goals and adapts content and approach to support those objectives.
• Adaptability – Able to shift priorities, manage changing needs, and remain effective in a fast-paced, evolving environment.
• Communication – Clear, professional writing and the ability to communicate effectively with staff and stakeholders.
• Interpersonal – Has the ability to engage professionally and effectively with both colleagues and members of the Ataxia community, fostering positive interactions.
• Cultural – Demonstrates a deep respect for diversity in all its forms, including race, ethnicity, gender identity, sexual orientation, socio-economic status, age, physical ability or disability, and religious or political beliefs.
• Organization – Ability to track multiple tasks, manage timelines, and maintain accurate documents.
• Technical – Comfortable using and learning digital tools, platforms, and analytics systems relevant to communications and marketing.

Key Responsibilities

Department Marketing Strategy & Partnership

• Develop a strong understanding of assigned departments’ goals and translate them into effective marketing approaches.
• Partner with internal and external stakeholders to plan and execute marketing efforts that support program, fundraising, and engagement objectives.
• Proactively identify opportunities to promote initiatives, tell impactful stories, and increase visibility of NAF programs.
• Anticipate needs and bring forward ideas that align marketing efforts with organizational priorities.

Digital Marketing & Campaign Execution

• Support and execute multi-channel marketing campaigns, ensuring consistency across platforms.
• Coordinate content scheduling and publishing in alignment with the organizational marketing calendar.
• Monitor timelines and ensure deliverables are completed accurately and on schedule.
• Apply basic performance insights (e.g., email or social metrics) to inform content decisions and improvements.

Content Creation & Storytelling

• Create compelling, mission-driven content across channels including email, social media, website, and print materials.
• Translate complex or programmatic information into clear, engaging messaging for a variety of audiences.
• Ensure all content aligns with NAF’s brand voice, tone, and messaging standards.
• Collaborate with team members to gather stories, testimonials, and program highlights that demonstrate impact.

Video Production & Visual Content

• Lead basic video editing and production efforts for the organization, creating engaging video content for digital platforms.
• Collaborate with staff to plan, edit, and finalize video projects that support marketing and program goals.
• Ensure visual content follows brand standards and accessibility best practices.

Communications Administrative Support

• Provide backup support for the Communications Associate, including answering phones, responding to general inbox inquiries, and processing internal communications requests.
• Coordinate with internal teams to gather necessary information, confirm timelines, and ensure clarity on deliverables.

Additional Duties

This is a remote position, with occasional travel. All travel expenses are paid. Reasonable accommodation will be made for individuals with disabilities to perform essential job functions.

Benefits Offered

• Medical, Dental and Vision Insurance
• Healthcare flexible spending accounts, FSA or HSA
• Employer-paid basic term life insurance
• Short-term and long-term disability
• Paid parental leave program
• Sick Leave, earn up to one day per month
• Vacation, 15 days per year (20 days after 5 years of service)
• 9 paid holidays plus annual office closure between Christmas and New Year’s
• 401(k) plan with employer match

How to Apply

To apply, email your cover letter and resume to Stephanie Lucas at stephanie@ataxia.org. Please note “Communications Coordinator” in the subject line.

EEOC Statement

NAF is committed to equal employment opportunity. We do not discriminate in recruitment, hiring, or any other employment practices for reasons of race, color, gender, religion, national origin, gender identity, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Pay: $58,000.00 - $63,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid parental leave
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Minneapolis, MN 55405