HR Coordinator II

Job Description

Insight Global is seeking an ES People Advisor / HR Coordinator II to support employees through a centralized shared services model. This role provides high-quality HR support to employees and managers through a case management portal, answering inquiries related to benefits, time off, compensation, immigration, HR policies, and employee data. Day-to-day work includes managing and resolving cases, maintaining and improving HR knowledge articles, supporting Workday self-service inquiries, processing HR transactions, assisting with system testing, and contributing to process improvement initiatives. The role requires strong attention to detail, confidentiality, and a customer-first mindset in a fast-paced, high-growth environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Strong HR fundamentals (benefits, time off, compensation, HR policies, employee data)

Experience working in a case management system

Experience with Workday HCM or similar HRIS

Excellent verbal and written communication skills

High attention to detail, organization, and time management

Ability to manage confidential and sensitive employee matters

Strong problem-solving skills with a focus on data integrity and process accuracy

Comfortable supporting employees through personal or complex situations

Able to work effectively in a fast-paced, evolving environment Experience in an HR shared services organization

Background supporting employee self-service tools and knowledge bases

Experience creating or updating HR knowledge articles

Exposure to HR system enhancements or User Acceptance Testing (UAT)

Interest in process improvement and applying technology to enhance employee experience