Receptionist - Brigham House

Job Title: Receptionist

Location: Brigham House Assisted Living Community Watertown, MA 02472

Hours: Part Time

Job Description:

Part Time Receptionist responsible for operating telephone/communication center and serving as the

information/referral center for all residents, staff, and departments. Provides services and support to staff

in a manner that meets or exceeds community expectations.

Duties and Responsibilities:

The following essential functions are the fundamental job duties of the position to be completed with or

without appropriate reasonable accommodation.

• Answers incoming telephone calls in a cheerful and marketing-oriented way, determines purpose of

callers, and forwards calls to appropriate personnel or department.

• Retrieves messages from voice mail and forwards to appropriate personnel.

• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are

unavailable.

• Answers general questions about the community and provides callers with address, directions, and

other information and refers other specific questions to appropriate staff.

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate

personnel.

• Receives, sorts, and routes mail, and maintains and routes publications.

• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.

• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when

necessary.

• Performs other clerical duties as needed, such as filing, photocopying, and collating.

• Collects rent checks from residents and family members and provides needed information to Business

Office Manager.

• Collects money for meal tickets, etc.

• May perform other duties as assigned.

Minimum Qualifications:

• High school diploma or general education degree (GED); or one to three years related experience

and/or training; or equivalent combination of education and experience.

• Able to read and comprehend simple instructions, short correspondence, and memos. Able to write

simple correspondence.

• Able to effectively present information in one-on-one and small group situations to customers, clients,

and other employees of the organization.

• Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

• Able to apply common sense understanding to carry out detailed but uninvolved written or oral

instructions. Able to deal with problems involving a few concrete variables in standardized situations.

• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to

work various schedules and shifts as needed.

If you are interested in applying or know someone to refer for the position please e-mail resume to

Suzana Beqari at sbeqari@HallKeen.com