Okta Administrator

On-site - San Francisco

Title: VIP / Site Support Specialist

Department: IT Operations

Reports To: IT Operations Manager / Site Support Manager

Location: On-site - San Francisco

• Executive & VIP Technology Support Deliver white-glove, high-priority technical support to executive leadership and other designated VIP stakeholders.
• Ensure meeting readiness and executive technology reliability for board meetings, leadership sessions, and high-visibility company events.
• Proactively maintain executive workstations, mobile devices, and collaboration environments to minimize disruptions.
• Provide rapid response and resolution for executive issues while maintaining confidentiality and professionalism.
• Anticipate executive technology needs and recommend improvements to enhance productivity.
• Technical Escalation & Troubleshooting Serve as the senior escalation point for complex desktop, mobility, collaboration, and workplace technology issues.
• Troubleshoot and resolve advanced issues involving operating systems, authentication systems, endpoint management, and enterprise applications.
• Collaborate with network, security, systems, and application teams to diagnose and resolve cross-functional technical issues.
• Identify recurring issues and drive root cause analysis and permanent resolution.
• Site Technology Ownership Maintain operational readiness of office IT infrastructure, including endpoints, collaboration technology, conference rooms, and shared devices.
• Oversee and maintain conference room AV systems and video conferencing platforms, ensuring reliable collaboration experiences.
• Lead or support site technology initiatives, including office expansions, equipment refreshes, and technology upgrades.
• Act as the primary technical representative for the site, coordinating with facilities and business stakeholders.
• Service Excellence & Process Improvement Drive improvements in support processes, service delivery standards, and user experience.
• Develop and maintain knowledge articles, troubleshooting guides, and documentation.
• Analyze ticket trends and identify opportunities to improve efficiency, automation, and service reliability.
• Promote adherence to IT service management best practices and service level objectives.
• Mentorship & Team Leadership Provide guidance and mentorship to junior technicians and site support staff.
• Assist in onboarding and training new team members.
• Promote consistent service standards and knowledge sharing across the support organization.
• Act as a technical leader within the team and a trusted partner across IT operations.
• Incident & Service Request Management Manage and resolve high-impact incidents and service requests with urgency and professionalism.
• Ensure proper documentation, escalation, and follow-through within the IT service management platform.
• Maintain accurate asset management and lifecycle tracking for site technology.

• 5+ years of experience in desktop support, site support, or executive/VIP IT support roles.
• Demonstrated experience supporting executive leadership or high-profile stakeholders.
• Advanced troubleshooting skills across Windows and/or macOS management platforms.
• Hands-on experience supporting conference room AV systems and video conferencing platforms.
• Experience with identity and access management systems (Azure AD, Okta, or equivalent).
• Experience using IT Service Management platforms (ServiceNow or equivalent).
• Strong communication, professionalism, and customer service skills in high-visibility environments.

• Experience with endpoint management platforms such as Intune, Jamf, or SCCM.
• Familiarity with enterprise productivity platforms such as Microsoft 365 or Google Workspace.
• Knowledge of basic networking and connectivity troubleshooting (Wi-Fi, VPN, TCP/IP).
• Experience supporting large-scale corporate office environments.
• Industry certifications such as CompTIA A+, Network environments.
• Experience supporting mobile devices (iOS/Android) and enterprise mobility +, Microsoft, or Apple certifications.

For applications and inquiries, contact: hirings@openkyber.com