Mobile Health Administrative Coordinator

Mobile Health Administrative Coordinator

Location:
Open Date:

Description

WELCOME TO CLEMSON!

Clemson is calling...are you ready to answer the call?

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others.

Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.

So,... are you ready?

JOB SUMMARY:

Under the supervision of department, this position serves as the primary Mobile Health Unit driver while providing medical administrative support for mobile and fixed clinic sites. Responsibilities include driving and operational readiness of the mobile unit, along with patient registration, scheduling, insurance verification, referrals, and revenue cycle support. The role supports clinical operations and sponsored programs to ensure safe, efficient care delivery. Performs other duties as assigned.

JOB DUTIES:

35% - Essential - Clinic Operations and Mobile Health Unit Support: Provides operational support for mobile and fixed-site clinics to ensure efficient delivery of care. Serves as the designated mobile health unit driver, responsible for setup and takedown, equipment readiness, and supply inventory and ordering to ensure clinics are prepared based on services offered. Performs light fleet support activities (e.g., transporting the unit for routine maintenance such as oil changes and tire rotations) and promptly reports vehicle, equipment, or operational issues to (insert position/title). Supports patient flow and visit logistics, including insurance screening, patient navigation, pre-visit outreach, post-visit follow-up, documentation support, and use of the electronic health record and patient portal. Works closely with clinicians and staff to ensure smooth, patient-centered clinic operations.

20% - Essential - Delivers lifestyle / health education:
Patient Support and Front Desk Services: Provides high-quality customer service to patients and community partners, demonstrating exceptional communication, professionalism, and cultural sensitivity. Performs patient registration, screening, check-in/check-out, appointment scheduling, and general information support while building positive relationships and promoting a welcoming care environment. Maintains accurate and confidential health records in compliance with HIPAA and organizational policies, with working knowledge of available services, provider scope of practice, program guidelines, and reporting requirements. Provides community outreach support as needed and serves as a Spanish-language translator when applicable and qualified.

20% - Essential - Facilitation of patient/group activity through technology:
Administrative and Scheduling Support: Provides comprehensive administrative and clerical support to mobile health units and fixed clinic locations to ensure efficient daily operations. Creates, maintains, and adjusts provider and clinic schedule templates; manages appointments; performs data entry; and ensures ongoing accuracy and maintenance of patient management systems and the electronic health record. Prepares and maintains reports, correspondence, logs, manuals, forms, and meeting minutes; orders office supplies; gathers program data; and supports program leadership with administrative needs, including development of fliers, web content, and social media posts as appropriate. Manages incoming and outgoing mail and other administrative duties as assigned.

20% - Essential - Fiscal and Revenue Cycle Support: Ensures accurate and complete patient registration, including payor, guarantor, and demographic information in the electronic health record. Verifies insurance coverage and payor sources at scheduling and check-in; collects required identification and payments at time of service; and establishes payment arrangements in accordance with organizational policies. Prepares and processes receipt transmittals, balances daily revenues, completes deposits and bank transports, and ensures all financial transactions are accurately documented and receipts provided upon request. Assists with charge entry, charge corrections, denial management, and third-party billing processes in compliance with CU guidelines.

5% - Essential - Sponsored Programs and Clinical Trials Support: Supports sponsored programs and clinical trials by understanding and applying program guidelines, protocols, eligibility criteria, and reporting requirements, including annual updates. Maintains effective communication with community partners, sponsors, and referring agencies to ensure proper coordination of patient services. Assists clinic staff and principal investigators with the implementation of approved research protocols and clinical research activities, as applicable. Completes and maintains required training related to human subjects protection, research compliance, and program-specific requirements.

MINIMUM REQUIREMENTS:

Education - 1st Bachelor's Degree - High School diploma and work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience.

Work Exp 2+ years

Valid South Carolina state drivers license with no active or pending suspension.

PREFERRED REQUIREMENTS:

Education - Associate or Bachelor degree from accredited college of university.

Preferred major of health science, public health, business, communication, social science-related, or other.

Have worked in or lived in rural communities; prior use of an electronic health record; experience in driving a truck or recreational vehicle; worked with patients and/or customer service role. Speaks Spanish.

Any health-related license or certification. Certified community health workers encouraged to apply.

RESPONSIBILITIES

JOB KNOWLEDGE
Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations.

SUPERVISORY RESPONSIBILITIES
Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS:

20% - Stand for prolonged period
30% - Walk or move about
40% - Use hands or feet to operate or handle machinery, equipment, etc
30% - Ascend or descend (i.e. stairs, ladder)
80% - Communicate, converse, give direction, express oneself

WORKING CONDITIONS:

25% - Exposure to heat or cold
25% - Noise
15% - Vibration
10% - Overnight Travel

Operates primarily from a mobile health unit that provides year-round platform for health services delivery. While mostly within mobile unit, may experience some heat (summer months) and cold (winter months). Limited overnight travel.

WORK SCHEDULE:

Standard Hrs: 37.5; Monday-Friday, 8am-4:30pm

COMPENSATION INFORMATION

Expected Salary Range ($ 37,200.00 - $ 47,000.00)

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

ESSENTIAL PERSONNEL LEVEL

Normal Operations

Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.

JOB LOCATION:

Primarily Clemson, SC

ADDITIONAL COMMENTS:

Competencies: Customer Service Focus, Problem Solving, Teamwork, Managing Self, Decision Making

APPLICATION DEADLINE:

Review of applications will begin immediately, and position will remain open until filled.

MILITARY AND VETERAN:

MILITARY EQUIVALENCY:
Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

VETERAN PREFERENCE:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.

To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.

CLOSING STATEMENT:

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.

Qualifications

Application Instructions

For more information and to apply, visit https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fjobs.clemson.edu%2Fpsc%2Fps%2FJOBS%2FEXT%2Fc%2FHRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL%3FPage%3DHRS_APP_JBPST_FL%26Action%3DU%26FOCUS%3DApplicant%26SiteId%3D1%26JobOpeningId%3D110251%26PostingSeq%3D1&data=05%7C02%7Cstefan%40jobelephant.com%7Cc19f2a21725641fc097308dea133b77d%7Cb56fbf27701a41008a841ac76de6e942%7C0%7C0%7C639125440724548721%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=1YfS95hKC6iSlCY1eYvCnUK%2BnRDXUULUd0BxPQ2oWlk%3D&reserved=0

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