IT Tech (Full-Time)- Information Technology

The Medina County Board of Commissioners is seeking a full-time IT Tech for their Information Technology Department.

Responsibilities:

• Responsible for day-to-day administrative support of the County network.
• Support various Operating systems and install applications on those operating systems depending upon their compatibility.
• Manage the development of the servers and implement new services and functionality.
• Maintain the production, by running a software and hardware diagnostic regularly in a stipulated period.
• Keep a check on the software versions which are installed in the operating systems.
• Responsible for providing support to any queries which arise.
• Manage file sharing permissions to monitor mailbox quotas/space and check where the email has stuck and made sure that the email reaches its destination.
• Making sure that the incidents get resolved with the SLAs and ensuring that the system goes through a scheduled patching process.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end users and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver the required desktop service levels.
• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• Receive and respond to incoming calls, tickets, and/or work orders regarding desktop problems.
• Work with third-party support and PC equipment vendors.
• Participate in weekly department meetings
• Review, test, and make recommendations for standard email practices
• Assist in monitoring anti-spam appliance to ensure its functioning optimally and not impacting mail flow
• Incident and Problem Management: will provide expertise for complex incidents and problems, escalation point for L1 and L2, interface with Microsoft Support and various partners
• Assist local and global teams to configure and support Microsoft Endpoint Configuration Management (Intune) and Microsoft Defender for Endpoint
• Participate in projects to evolve or implement the new features of the Office 365 platform
• Respond to and resolve escalated system incidents, problems or outages and accurately report and document solutions
• Familiar with roles management using the Identity Access Management platform
• Responsible for providing senior level support for the County staff
• Develop scripts for automating processes within the environment
• Must be able to produce detailed, accurate technical documentation

Qualifications:

• Associate Degree in Applied Science or equivalence
• Two years of IT/IS technical experience
• Two years of experience administrating Office 365
• Virtualization Experience
• Microsoft 365 Certified Enterprise Administrator expert certification or MCSE certification, preferred
• Network+, Security+; ITIL® V3 or ITIL® V4 certifications; other relevant certifications, preferred

Hours: Office Hours: Monday-Friday 8am-4:30pm, additional hours and on-call availability based on needs of departments.

Benefits: Medical Insurance, Retirement Contributions, sick time, paid holidays and vacation earned after 1 year of employment.

Starting Rate: $20.96-$22.00/hour

Apply at or send resume to:

Medina County Human Resources 144 North Broadway Street, Room 202 Medina, OH 44256

hr@medinacounty.gov

Medina County is an Equal Opportunity Employer. The selected candidate must pass a background check and drug screen.

Phone: 330-722-9209
Fax: 330-722-9342

144 North Broadway Street
Room 202
Medina, OH 44256

Monday - Friday
8:00AM - 4:30PM