Residential Service Manager

Job Description

The Residential Service Manager serves as the primary point of contact for homeowners, managing residential service visits from inspection through execution. This role blends customer relationship management, light technical evaluation, and coordination of in-house technicians and subcontractors. The Residential Service Manager helps identify maintenance needs, recommend solutions, and ensure a high-quality homeowner experience as the business continues to grow its single-family residential services.

Day-to-Day Responsibilities:

-Start the day at the office and travel to residential job sites within Service Manager's portfolio

-Manage a dynamic schedule (typically planned ~1 week in advance, with some same-day or unplanned service calls)

-Visit 2-3 homes per day on average, with up to 6-7 homes/day depending on service needs

-Serve as the primary on-site contact for homeowners, assessing needs and discussing recommended services

-Coordinate and schedule services such as:

plumbing, HVAC, power washing, generator service, gutter and exterior maintenance

-Work closely with internal managers and subcontractors (at times collaborating directly on tasks)

-Evaluate opportunities to upsell or bundle additional services based on homeowner needs

-Document job details, customer feedback, and follow-up actions using internal systems/CRM

-Maintain a professional, polished presence in customers' homes

-Occasionally assist hands-on with light tasks as required

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-Experience in residential services, residential construction, or single-family home environments

-Background as an Account Manager, Project Manager, or similar customer-facing role

-Strong organizational and scheduling skills; able to manage changing priorities

-Strong presentation and communication skills

-Ability to confidently interact with homeowners and explain recommendations clearly

-Comfort coordinating multiple service types and subcontractors

-Basic technical understanding of home systems

-Valid driver's license and ability to travel locally between job sites -Plumbing or electrical experience

-CRM experience (any platform)

-Hands-on trade or field experience